Sirios Village Hotel & Bungalows - All Inclusive

Lovely Clean Modern Hotel Great Reception Expansive and well spread out 3 lovely size Pools to Cater for everyone All the staff are hard working 'Friendly and Helpful The Room we had was modern spacious Clean and Comfortable With a Private pool The Restaurant was a bit Disappointing and the Pool Bar Food and Drink was not Fantastic The all inclusive Drinks were not very pleasant Food was Ok now issues with it but in my opinion was not Four Star and Restaurant was very Canteen like The Beach wasn't really Far but could be a hike for some Overall was a great break on a lovely island With plenty to see and do and explore

Nice area with super friendly staff. Perfect location with pool, though a bit cold in May. Snack bar had nice pizzas and sandwiches, soft ice and popcorn machine. The food was sort of the same, a lot of stew-like food and rather boring and tasteless which is sad as this is a rather big aspect in the all inclusive genre. Perfect for small children families with not so high food standards.

Really good to visit this hotel again and again. You can't find anything cleaner than this and with more observant personnel. They are, from top to bottom, always helpful, smiling and doing their best to help whatever problem you might have. Just to mention a few: Nektarios and his staff in the reception, Evi and all other smiling persons in the restaurant, Antonis and Maria in the bar and last but not least the professional staff cleaning our rooms! There is a reason for coming back, thank you so much!

Great food, and the Hotel looks better in real life than in the pictures. We spent some days by the pools, and others at the beautiful beach a short walk away. Easy access to Chania by bus, and I loved my run to the old town (5 km each way). Highly recommended!

One aspect that left me slightly disappointed was the limited availability of gluten-free options in the restaurant. As someone with a gluten intolerance, I was hoping for a more varied and clearly labeled selection at breakfast and dinner. While the staff did their best to accommodate my dietary needs, the choices were few and felt like an afterthought. A more inclusive approach to dietary restrictions would definitely improve the overall guest experience. Despite this, I would still recommend Sirios Village —especially to travelers not relying on gluten-free meals. With a bit more attention to dietary diversity, this hotel could easily become a top choice for all kinds of guests.

Extremely rude staff. While we were eating dinner, the restaurant manager began talking about us and pointing to our table to other staff. She then sent waiters over 3 times to ask if we were finished eating which we hadn’t. After that she came over herself and screamed in my face saying we cannot take food away. I also saw flies crawling all over the food in restaurant, I informed one of the waitresses who just fanned away the flies rather than changing the infested food, she then proceeded to leave the contaminated food there for others to eat. I was horrified for the complete lack of concern for general food hygiene standards. This whole experience this was extremely upsetting, the restaurant manager made us feel extremely unwelcome and uncomfortable the entire time because of the constant stares and this particular horrible experience, alongside many other factors we left immediately and booked another hotel. This hotel is below 4 star standard, it’s closer to a 2.5 start. The hotel is old, dated, dingy and has no privacy. The private pool which we paid extra for was very disappointing because the view was overlooking someone else’s hotel room door opposite, this did not feel very private. The safe in the room did not work unless you paid for it, I have never experienced a hotel where the safe could not be opened for free. The wifi in the room did not work at all, I couldn’t make calls and I was forced to stand outside of my room to do so. The phone in the room was broken when we arrived. The location of our room was right next to a construction sight which was unsightly and on the hotel website you can’t see this from the pictures online, be warned that you will be surrounded by construction and other peoples houses as soon as you step away from the hotel. The hotel did not look anything like the pictures on the website advertised, the photos were very deceptive and I was very disappointed when I first arrived. I booked this trip for my birthday and Sirios Village ruined my trip so much that I decided to move hotels, I am very disappointed about the service and the whole situation. I spoke to the hotel manager Nektarios and he told me he would find out if I could get a refund for the 3 days where I did not stay at the hotel, I have since sent numerous emails and I have completely been ignored. There has been no compensation whatsoever for the for the issues caused and for the terrible service, I strongly recommend avoiding this hotel at all costs.