JW Marriott Dallas Arts District

Staff very friendly. Room caters to one only. Only one Biscoff cookie. One robe, one pair of slippers. Snack /coffee shop: food disappointing. Possibly consider daily French bakery delivery instead. Pool area relaxing and peaceful at 3pm or 6:30am , the small waterfall adds to it. Lovely atmosphere. The city lights twinkle in the evening and early am.

You can walk to American Airlines Center from the JW Marriott Dallas. The members lounge is exceptional. Rooftop pool with bar is beautiful. We slept great because the AC was quiet, and the shades were dark. Beautiful hotel with excellent service! There are five good restaurants within one block from the JW. Book here and you’ll be pleased.

The front desk team Solomon John Sunday night front desk team, Margaret's greeter team, pool guys, Sammy, T, Sahara, and Lady Vo are the best. The creme brulee simply shines. The executive lounge Charlie Angels are patient compassionate plus.

My husband and I chose JW Marriott Art District for our 10th anniversary getaway, and it exceeded all our expectations from start to finish. From the moment we arrived at the beautifully designed lobby, we knew we were in for a treat. Yadira at the check-in counter was simply amazing. Her warm welcome and personalized service set the tone for our entire stay. She made sure every detail of our anniversary celebration was perfect, from arranging a special room upgrade to recommending the best dining options in the hotel. The hotel itself is a masterpiece of modern luxury and artistry. Our room was impeccably clean and tastefully decorated, with breathtaking views of the city skyline. The attention to detail throughout the hotel, from the artwork on display to the plush bedding and amenities, was truly impressive. We indulged in a delicious dinner at the hotel's restaurant, where the chef's culinary skills surpassed our expectations. The ambiance was romantic and intimate, perfect for celebrating such a special occasion. Throughout our stay, the staff went above and beyond to ensure we had a memorable experience. Everyone we encountered was friendly, professional, and genuinely invested in making our anniversary unforgettable. The JW Marriott Art District is more than just a hotel—it's a destination in itself, offering luxury, comfort, and a true sense of hospitality. We cannot recommend it highly enough for anyone looking to celebrate a milestone or simply indulge in a luxurious getaway. We're already looking forward to our next visit!

Excellent new option in Dallas. I’ve stayed multiple times at the Ritz Carlton, Dallas and also the Mansion on Turtle Creek and this is a better option for half the price. Cleaner, newer and more comfortable rooms and beds. Great public areas, guest hallways and the rooms are brand-new and superior. Incredibly quiet hotel; you would never know you are downtown. Very nicely equipped gym. Great self-parking option also at this hotel, which is rare for city hotels. Only recommendations to the hotel would be: 1) That they increase their executive lounge offerings in the evening. For one evening they literally just had three types of fried spring rolls for the hot area besides soup and that was it. The other evening was poor also. A bit more variety would go along way- and some healthier and different hot options- not just fried stuff. 2) Vacuum more!! Debris on guest hallway (floor 20) from check in on 6/6 through checkout on 6/8- kinda gross, they need to vacuum the hallways daily. 3) Do a better job at check-in explaining the self-parking situation. It’s basically part of the hotel structure (but separate business-wise) - so you can’t use your room key to get out as per usual standard and we went through a big 20 minute fiasco when my spouse left one day, but I had the ticket, I spent 20 minutes then having to leave the room office, find where they were at the gate to let them out. Had the front desk mentioned this to me at check in perhaps this would’ve been avoided. Also at 8 a.m. this morning when leaving, we arrived at the entrance to the garage and there was a code to get in (as it was still early) and we had no code and had to go back into the hotel to get the code. Lots of wasting time here- they need to do a much better job explaining everything. 4) Subpar water, shower pressure, but this seems to be the standard at most newly built hotels these days. None of this was a game changer though as we would definitely stay here again, the pros outweigh the cons here.

First off, beautiful hotel. Second, needs some work. Also note, this location is quite new(approx been open about 10 months) My expectation with a JW Marriott is usually a more upscale experience and services with higher-end amenities. While the hotel was nice and felt "elevated" there are definitely some corners that were cut. Although this might seem a little petty, I'd expect to be drinking coffee out of a mug vs a paper cup wrapped in plastic, now that is something I'd expect out of a mid-tier hotel. Sugar, never refilled & needed to call and request more. Room- upon taking a shower the evening of our arrival, I discovered not 1 or 2, but many LONG hairs strewn about the shower: on the floor and stuck to the shower door glass & panels(see pics and note- we are both men with very short hair) Shower: it's a beautiful walk in shower with MINIMAL water pressure and low quality shower fixtures. Then on Saturday- were out all day and had dinner plans with a large group of friends later that evening, upon return to our room around 3:45pm, we found it had not been cleaned. I had to call and ask to have the room cleaned(and no, I did not choose points over room cleaning service as that was not even offered) just about 20 minutes later, no towels(we had no clean towels to shower with so we could get ready for dinner) so I called again, yet another 20 min went by...and no towels. I decided to go downstairs and ask to speak with a manager; 11th floor lobby desk told me I needed to go down to the first floor desk to speak with a manager, I get down to the first floor and the front desk is busy checking people in so I went over to the bar and asked the bartender if I could speak with a manager, he first asked if there was anything he could help me with(which I appreciated) but I told him no that I'd like to speak with a manager, so he went back to look for a manager then came out and told me that they were busy but they'd be over in a few minutes. 20 minutes go by and no manager; at this point I needed to go back upstairs and get ready so I gave him my name and room # and asked him if he could have the manager call me. Upon my return to our room, towels had just arrived along with an old and tattered bath mat? Really? Come on JW Marriott, you can do much better than that? Why would you still be circulating ratty old bath mats? (see pics) Needless to say, I have yet to speak with a manager(never even received a message) and we are heading home later this AM. I am a long time Marriott Bonvoy member and quite loyal to this brand. Unfortunately I'm just a tad disappointed with this experience and lack of response from management.