Dali Ancient City · Anyu Hotel

I had an amazing stay at Anyu Dali, and their hospitality truly exceeded my expectations. From the moment we arrived, the staff were incredibly helpful, assisting us with our luggage and even coordinating with the Didi driver when we were rushing to catch our railway. They went above and beyond by providing weather updates for our next destination, Lijiang, and noticing that we were unprepared for the cold, they thoughtfully gave us heat pads. As first-time guests, we were treated to complimentary afternoon tea and breakfast, as well as four free laundry items for washing. The welcome gift was a lovely touch, and they even prepared a warm nighttime drink before bedtime, making our stay feel extra special. What really stood out was their attention to detail—even knowing that we would be staying at Anyu Lijiang next, they arranged to give us our farewell gift there, considering our luggage was already full. The level of service here surpasses that of many well-known hotels, and I will definitely choose Anyu again the next time I visit China. Highly recommended for those who appreciate genuine hospitality!

Just spent a wonderful five nights at the Anyu Hotel in Dali in November, this beautifully appointed boutique hotel was so charming. From the warm lights, to the rich hardwood floors, ceilings, and furniture to all the thoughtful accents in the room and common areas, it felt like a charming and cozy home away from home. Hotel location is fantastic, just steps away from the Dali Ancient Town, so everything from cafes, top restaurants, pharmacies, markets, bars, and hundreds of other stores and outdoor vendors are just a 2-10 minute walk away, no need to sit in traffic or call a car to get around. Bed and pillows very comfortable, showerhead very powerful so makes for a very luxurious shower. However, the best thing about the hotel is their warm and caring staff. Nancy, one of the cleaning staff, was always super helpful and attentive and delightful to chat with, and was also kind enough to give us some great recommendations on places to visit which we ended up enjoying very much. Anna was also very nice to interact with, her gentle and pleasant demeanor and thoughtful words always made it a pleasure to see her. Candy was wonderful as well, always making sure we were attended to and ended up making some great recommendations on places to eat nearby. Her warm smile and kind demeanor will be remembered. Finally, it was Vivian who we owe a deep debt of gratitude to. On the first day, my 84-year old Mom came down with an illness which included all sorts of symptoms. Vivian went out of her way to call a car and she accompanied us to the nearest hospital where she helped us fill out all the necessary paperwork and stayed by Mom's side for over an hour as we waited to see a doctor. Medication was prescribed and she called another car to take us back to the hotel while she went to a nearby pharmacy to pick up the medication for us which she then brought back to the hotel. By then it was well into the night and she had even taken us to the hospital when she was already off work, so this was all on her own time. My Mom ended up making a recovery in large part to Vivian's quick and incredibly kind actions. She really went above and beyond and we are just so grateful to her and Anyu Hotel for helping to save my Mom. Vivian was also an absolute pleasure to talk to as she always came over to greet us and chat everyday during our stay. Her warm smile, cheerful disposition, and charismatic yet humble personality always made every interaction a real pleasure. The hospitality we experienced from her will never be forgotten and feel very fortunate to have met someone with such a kind heart and also very high EQ and dedication. We know if we had stayed at a different hotel there is no way we would have experienced this level of hospitality so we are deeply appreciative for Vivian and the entire staff at Anyu for making our trip one that won't be forgotten.

Very attentive service.