Dali Erhai Seaview B&B

Ordenado para mis padres, satisfecho. Cuando estás cansado de jugar, es muy cómodo recostarte en la cama y mirar el lago Erhai. Al lado está el parque Erhai y hay muchos restaurantes cerca. Para el check-in autónomo, contáctenos con anticipación, pague el depósito y obtenga la contraseña en el subprograma WeChat. El servicio de atención al cliente Xiaole recibió elogios de cinco estrellas, con respuestas oportunas y comunicación fluida. Al registrarse, la tía dejó la basura que dejó el huésped anterior y Xiaole se comunicó de inmediato con el ama de llaves para resolver el problema. También contacté al ama de llaves para guardar el equipaje.

The location is close to Dali Railway Station but quite far from Santorini Dali and Dali Ancient City. I rate the location as excellent because, realistically, you can’t have everything perfect, so we chose the one nearest to the railway station. Overall, everything was good, and the staff, or perhaps the owner, was attentive at first. However, on the day we were leaving, we were supposed to check out at 12 PM. I couldn’t reach the staff to store my luggage (I wasn’t sure where the storage was). So, we went about our day and headed to Longkan Wharf, returning at 12:04 PM. To my surprise, the lock had automatically changed right at 12 PM, which I wasn’t informed about, and our luggage was still inside the hotel. We had a train to catch at 12:56 PM. I tried contacting the hotel via WeChat, but no one responded. We asked the guard for help, but he couldn’t do much except try calling the owner, who didn’t answer. Finally, around 1 PM, the owner responded, saying his phone was broken. Unfortunately, we missed our train. I acknowledge it was my fault for not checking out exactly at 12 PM, but the lack of response from the owner left us without a place to store our luggage. Next time, it would be helpful if the hotel informed guests about the lock system and responded promptly to messages. That was our bad experience. If it hadn’t happened, I would have rated the stay a solid 5/5. But, things happen.

It's a great stay with an amazing view!! The b&b staff, 小乐 was friendly and approachable. Hospitality was great. We booked a cheaper room for the first night as we are arriving very late. But manage to get a free upgrade so that there are no movements needed for the second night stay, and would be less of a hassle. He is always available and shares many things about 大理 with us. The zen feeling make it real great too. overall, it's one of the best hotel we have stayed.