SaiGon's Book Hotel Dalat

Lovely hotel in a great location. Room was clean and the beds were comfortable, the shower was also lovely although I forgot to take a picture, our only issue was that we booked a room with air conditioning and all we had was a ceiling fan that was quite loud but we only stayed for two nights so didn’t feel the need to change rooms.

Phòng sach thơm thoáng mát

Overall It was just OK. (As in February 2023) Rooms are just ranging from 15m2 to about 22m2 and getting outdated. Especially the bathroom, the drainage is really slow. Once you take a shower, you will be flooded with soap water all over the bathroom. Soundproof is a disaster, you can hear all noises, kids yelling and running from outside. The door can't even lock properly, it keeps beeping itself no matter how soft or hard I close the door. Everytime I leave or enter the room, I had to wrestle with the door with closing it for several times. They really need some replacement for their facilities. Location of the hotel is OK. Located in a quiet neighbourhood. You can easily go to everywhere with a scooter. The hotel is not too far away from tourist attractions. I had the worst experience with the reception staff. They were not very helpful during my check in and out. I came around noon and asked if i could check in anytime. They replied that they will get me the room as soon as the janitor finished cleaning and they was so sure that they will call out my name once it is ready. Guess what? They made me wait for 2 hours until I came to ask again whether my room is ready. And now that just said Oh it is ready here is your room. What? Staff made me wait for 2 hours without notifying if they already got the room ready for checking in? They saw me sitting in the waiting area entire time and without an apologise for keeping me waiting. They acted like nothing happened. Those staff seriously need more training. Same thing happened during my check-out. I had to ask over and over if I can now get back my ID. These staff are the most irresponsible I've ever experienced. I would rate better if It wasn't for the staff.