Usuario invitado
24 de mayo de 2025
Such a disappointment. Lets start with the good; the setting is amazing. The lodge itself is about 5 miles inland up a very windy road that follows the north bank of the Rouge river. It's picturesque really. We pulled up and stepped out of the car and the air was filled with that amazing smell of campfire smoke. We booked a glass cabin, which are all very new (last fall) and very modern. We both thought the king bed was super comfortable. The head bartender Adrian was delightful. We had a few convos with them and found out they had just started a few days prior. (possible foreshadowing) It goes downhill from here. The food is not good. Our dinner for two the first night of our stay was over $300 and was not good. The drinks were great but the main courses were sub par. I couldn't finish the black cod. The wait staff are all new, awkward and inexperienced. The sommelier, Nick was knowledgable and nice but we overheard him tell four tables that they were out of cabernet. "All cabernet?" "Yes, all cabernet." What kind of dining establishment with a wine list of any sort runs out of ALL CABERNET? We had the same sort of experience for breakfast and dinner the next day and again at breakfast the day of our checkout. Why did we keep eating there you ask? Because you are literally in the middle of nowhere when you are at Tu Tu'Tun. Settling into the glass cabin, we also started to realize that for all its modern design and newness, it was tiny. And, there was nowhere to put a bag. Literally not room for one bag. No luggage stand, no room under the bed or a chair. The cabin is tiny and literally jammed with furniture from one mirrored glass wall to the other. If you, like most, are road tripping to Tu Tu' Tun you are going to have a few bags. We had two small carry-ons, a medium checked bag and two backpacks piled onto both chairs and in the middle of the floor to trip over for two days. Spa services are good but overpriced. But, again, they are the only option for hours and hours and it was my birthday trip so it was okay. The final straw though, the bit that turned this 3 star review into a 1 star review is that they double charged us for our stay. I had booked the cabin through my credit card's travel site with rewards points. So I was surprised to see a charge for the room on my card when we got back from our trip. I emailed and got no response. I waited a day and called and spoke to a woman that had seen my email, acknowledged the mistake and promised to get back to me the next day. Two days later and... crickets. Another email sent with no response. I eventually had to resort to contacting my credit card issuer and disputing the charge. Which sucks because its a hassle for everyone. A couple other reviews mention new ownership and I can't confirm this directly but it would track. We jokingly wondered if there had been a mass walk-out recently because all of the staff were new and seemed lost. Final thoughts; The inexperien
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