tanyamI3173ZX
14 de noviembre de 2022
When we checked in on night 1 and requested a second night, a new reservation had to be made for night 2. We were given a great room rate for night 2 with sr discount of 105/nt, so I brought my Sr.mother to the desk to give her security card for the reservation...3 Minutes passed . Ashley at the desk now says a higher rate, $115/nt higher than when we committed 3 mins prior. I didn't argue, and gave our credit card for security AND made the reservation. She gave no rate form to sign, and we were told to officially check in later that night because it was a new reservation. **Upon official check in at 8 pm, they RAISED the rate again to 130/nt!!!! and said there's nothing they can do , this is the best they can offer . I said. " Wait...when we reserved the room you said 105/nt with Sr discount. Upon coming back in, 3 minutes later with luggage , I was then told the rate JUST went up to 115. We even gave the credit card and made the official reservation at the $115 rate . Given no paper to sign, only gave the cc and made the reservation. We did our activities And now that we are checking in for the brand new night 2 reservation at $115, I'm now given the room rate form to sign ...at $130!!! ". What is happening right now?? ". The desk clerk called Ashley who said $130 is the best they could do. So I'm Mind blown at this point after being told I could HAVE the room for a second night / new reservation for 105 upon first walking in, then 115 after parking and bringing in luggage, and then $130 when signing the form for night 2, And told " that's the best we can do". We had just stayed for night 1, so all our things were in the room, so I signed the rate form at 130 and asked who would see this form. I was told the owner would see it. Perfect , so I wrote my experience down of not being happy and signed it . And would just take my anger to every online review that existed. For this room for two nights , - the smell upon entering was horrible, like a cleaning fragrance that knocked us over - only half roll of toilet paper with no repl. - about 70 percent of the ceiling was brown water stained - we gave our towels to be cleaned and was replaced with no washcloths - bad stains on the carpet floor - no conditioner , only shampoo / lotion - the door had a gap of light around it that let light in at night - pillow cases were different shades of white , like some bleached clean and others didn't - the pillows were the little half size ones , 3 to a bed . Upon final check out, we were given a NEW rate form of 115.00 and told that it will be adjusted to this. Exhausting for this experience and not worth the trouble, the smell, the discomfort . Will never stay or recommend again
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