Holiday Inn Express & Suites Crossville

Second time going and was just as good as the first. Not a 10 star hotel but still very homey! Stayed for a week and definitely enjoyed the staff and the hospitality the whole time! Always will enjoy the great pancake dispenser and the variety for the breakfast! Who could be upset when there are warm chocolate chip cookies when you walk in!!! The elevator is the only thing I have ever and might always be concerned about but they are definitely there when you need something!!

The hotel was right next to I -40 exit. There is a Macdonald’s next to the hotel. You just have to drive by it to get to the hotel. We arrived kind of late, but they gave our room quickly. The room was clean and functional. Good breakfast was available as well. If Knoxville is your destination, it is an hour away. If Nashville is your destination, its about two hours.

We were pleased with our recent stay at this Inn. We found everything to be very clean. Our suite was large enough and it is always convenient to have a sofa in a room for adequate seating. Even though it is close to an exit ramp on I 40 we heard very little highway noise. Our room also faced a woods and a little used parking area. It would have been nice to have two elevators in case the only one needs maintenance…it was squeaky. The breakfast choices were adequate though I felt that a few more tables were needed. One day, I had to take my meal to our room.

I think average is fair. Can’t say it is very good. Not the friendliest welcome but I can live with that. Room large. Good shower. Tv channels good. Two issues with my room 1) aircon unit was so loud. Did not come on until I was in bed so not easy to change room so switched it off but then the room got hot. No way can you sleep with that unit as it is 2) one of the two double beds had sheets that looked like they had been slept in before. No great issue as slept in the other bed. Breakfast was good.

Great hotel and stay very clean but indoor pool was broke didn"t find that online until i booked Resturant just a half mile south called Cancun Mexican great food and nice family people would stay here again

This hotel is brand new. We where just passing through going to Pigeon Forge TN. The parking was awesome, The location was awesome, the check in was awesome, the room was awesome, the bed was awesome, the staff was awesome. The only thing was they didn't have a complimentary breakfast. They had a restaurant on site that offered a breakfast buffet but it was $12.95 per person for your typical hotel breakfast so we passed.

This was a quick stop on a road trip. You can always count on IHG to have a great Holiday Inn Express and a decent breakfast! It was clean and comfortable. We would definitely stay here again when we are traveling through.

My room key kept deactivating and had no issue getting a replacement until yesterday (7/5/2023). The attendant scolded me, “ you guys need to stop putting them near cell phones and computers!” First of all, there’s no “guys” because I have my own room, alone. My associate has his own. Secondly, I kept my key in my pocket away from my tech gear after the multiple times the key stoped working. I told her room 3.2.1 but the key didn’t work and I came back down for a new key. Turns out she made it for room 307. I slid the bad key on the counter towards her to reactivate and she scolded again, “ you don’t have to throw the key at me!” I was stunned, “ I didn’t!” She raised an eyebrow and held a glare for a moment and finally gave me another key. It’s Sunday morning and I’d love to explore but don’t want to deal with her again if my key were to get deactivated . It’s my first and last time with this hotel chain.

This hotel is relatively new and the rooms are similar to most other HI properties (no better--no worse). I was having trouble getting a cart to haul my luggage down the next morning and was told by the desk that they have 3 carts and they must be in use by other travelers. So I checked each floor to see if I could find one and I did find one--being used by the staff to hold their linens and towels (picture included). I finally followed another traveler who was using a cart and grabbed it when he was done. I have no confidence in believing that they have 3 carts and I know (for a fact) that one cart is being used for holding linens and towels for the staff cleaning the rooms.