Holiday Inn Express & Suites Crestview South I-10

This is our second time staying here and both times we had an excellent experience.

Nice hotel nice amenities nice breakfast nice pool everything was good

The staff was helpful and polite. The free breakfast was good and filling. Rooms were clean. No complaints about our stay.

On 12/1/23 my family checked in to an iHG Holiday Inn in Crestview, Fl The front desk person did not greet us or say Hi. She only stated I need your id. They gave us room 209. Went up to 209. Room smelled like urine and the floors were all sticky. Went back downstairs and the front desk staff made a big deal about needing to switch the room due to me booking third party. The house keeper was there and she stated that 209 was the last room to be cleaned and that the previous guest left it a mess. She switched us to a king suite 211. I originally was booked for a 2 bed queen suite. Thus loosing a bed. Next, she walked us up to room 215 to get roll a way bed. I had to roll it back to the room. My husband had to go back down to get extra pillows and towels. Again, met with hostility. The indoor pool was very cloudy and dirty looking, so my husband used the hot tub. The next morning 12/2/23 while exiting the hotel, we passed a front desk person who was screaming at the housekeeper that we met on 12/1/23. It was also noted during breakfast the hotel had not emptied their community bathroom trash and it was overflowing onto the floor. You might want to check out the dirty curtain hanging in the dining hall too where all the breakfast guests eat. On 12/2/23 my son saw a cockroach by the thermostat and took a picture so that we could show staff upon checkout. Upon checkout, the same lady that was berating housekeeping, told us because we booked third party there was nothing