Lake Crackenback Resort & Spa

Stayed 5 nights in a private rental house on Ramshead trail. Teenage sons found enough activities in resort to get off their iPad ! Archery, kayaking, trampoline, b-grade (good enough) golf course & native animals. Beautiful valley location with summer light hours passing wonderfully. Pleasant little general store and delicious Italian restaurant onsite. Made a full day up at Thredbo for mountain biking using chairlift.

Beautiful spot. Full of relaxation or activities, whatever you want. Good breakfast provided and dinner at Perrotta's was great.

It is with great disappointment that I write this email. We arrived on Friday 30/11/23 in anticipation to celebrating a wonderful wedding anniversary at Lake Crackenback Resort and spa. As we had changed our original booking ( due to the passing of family member) we were grateful to re scheduled to 30/11/23- 03/12/23 As no refund for the price difference for the changed accomodation was available, we had a room credit of $290 which we were told could be enjoyed at the resort. A few days before check in we were advised via email that all water sports activities were no longer available as per advertised brochure due to routine maintenance. Disappointed but accepted. Afternoon Check in was fine, friendly staff. After unpacking made our way to the pool then dinner at Larder restaurant. We were told at reception that Cuisine restaurant was booked out for an event (Porsche Club) on 30/11 and 01/12 so we resorted to Lardner to use some of our room credit. Unfortunately all advertised meals on menu at Larder were not available so ordered caesar salad. Asked if chicken could be added. The only alternative was chicken cubes?? I declined Chef’s suggestion. Very poor meal. Returned to room disappointed. 01/12- Awoke to do laps in the pool ( it was pouring with rain) tried to swipe the card to no avail. Although the card worked yesterday it failed to let us in after 8am opening hours. We Phoned reception and was told by female ( I think her name was Bobbi) there had been problems with swiping and battery either needed to be changed or had been changed? Could I walk to the office. I explained its pouring and she said she could not come down as she was the only one working and no maintenance on offer to help. Very frustrated to locked out of swimming and gym facility . Returned to our room to find that neither TV was working so we went for breakfast and enjoyed our inclusive breakfast at Cuisine which was very appetising and delicious. During breakfast we overheard a couple confirming their dinner booking for that evening. We asked if the restaurant was open as we had been told the previous day that it was closed. Confused, we made our reservation for later that evening. As we were trying to think of ways to use up our credit we went to the spa and wellness office to book in. Unfortunately they were fully booked with only one morning available, 9am on the Sunday of our departure. We booked regardless. We returned to our room to again find the TV's not working. We phoned reception to report. We were told someone will be down shortly. Waited 30 minutes in our room and phoned again. Was told someone had been to our room to fix the problem. As we had not left our room we knew this information not to be true. Receptionist replied "oh I thought they had been" After a couple of hours we again phoned reception to ask an update. Was told that cable had been accidently cut and will be out for another hour or so. A short time later w