Rosapetra Spa Resort

Sinceramente, no sé por dónde empezar. Cada uno de los departamentos tiene fallas, falta de personal y está mal administrado. La nueva Dirección está intentando recuperarse de la herencia de una propiedad en decadencia. Queda un camino muy, muy, muy largo por delante. En primer lugar: ¡la actitud debe cambiar! El dicho de que el Cliente/Huésped siempre tiene la razón no se acerca ni de lejos al vocabulario de Rosapetra. Si se sirve un huevo podrido en el desayuno, es el paladar del huésped o sus papilas gustativas las que deben tener problemas, porque el cartón de huevos "recién fue entregado" y por lo tanto: "no puede haber huevos podridos dentro". Mientras tanto el huésped se está enfermando, pero... ¿a quién le importa? Cuando el servicio de limpieza rompe objetos personales en la habitación, la negación y la evasión solo rivalizan con las de un candidato político con el 1% de los votos que afirma que va a ser el ganador. Desafortunadamente, cuando se ven obligados a admitir el hecho, el personal cierra filas y sus artículos desaparecen. Cuando el SPA comete errores importantes en el día/hora de su(s) cita(s), es su culpa. Usted, el Cliente, está equivocado al llegar a tiempo. La Sra. Eleonora (una especie de Gerente de SPA) le recuerda que su personal no puede cometer un error. Ellos son el omnisciente y el omnicomprensivo. Ustedes son solo los bastardos que pagan sus salarios. Cuando el huésped gasta más de $1000 (mil) por noche, y la reserva INCLUYE un desayuno completo estilo inglés, rápidamente descubres que una tortilla o una tostada no están incluidas. De hecho, hay una larga lista de artículos NO incluidos en el desayuno. 5 estrellas... ¿en serio? Sin embargo, si uno pregunta al gerente del restaurante sobre los cargos antes mencionados, lo deslumbrará con historias de cuánto tiempo lleva cocinar una tortilla versus 3 huevos estilo soleado hacia arriba. El adorno continúa detallando que el jamón proviene de una finca muy especial y se debe cobrar un extra al ponerlo en una tostada. Sería divertido si no fuera trágico e impropio. Si reservas la habitación estándar, será mejor que viajes ligero, muy ligero, porque en la habitación del tamaño de una celda de prisión no hay espacio para el equipaje. (Nunca he estado en prisión). El naranja es el nuevo doceto *****. ¿Quieres que te traigan un colchón a la terraza? Espere esperar 45 minutos. Lo mismo ocurre si pides servicio de habitaciones: espera una hora y te lo entregan frío, pero eso se debe a que el restaurante no tiene suficiente personal. Cada artículo se cobra como extra, me sorprende que el ascensor no tenga ranura para monedas. El conserje jefe con pedigrí "local" no puede encontrar el horario de los trenes, incluso si le escribe los puntos de salida y llegada. Bueno, es culpa tuya: ¡¡¡si viajaras en avión como todos los demás huéspedes!!! Sin embargo, es muy bueno aceptando sobornos de los taxistas seguros "escogidos cuidadosamente". El nuevo Mandarin Oriental abrirá a 4 minutos calle abajo, en el antiguo Cristallo. Los que lo saben acudirán en masa a una auténtica propiedad de 5 estrellas. El Aman Rosa Alpina (no Rosapetra) abrirá 50 minutos más lejos. Hay un caballero de Sri Lanka.

The spa! Wonderful. The breakfast spread too. Our room was small but fine. Was surprised that at this price point there isn’t air conditioning, and in August it was warm in our room. They offered us a fan but I’m not sure it worked (could have been user error & we never said anything to them about it; I have no doubt the front desk would have responded promptly had we asked, given their consistently excellent & responsive service). Very convenient & easy garage parking underground that felt secure. Service from front desk was outstanding—truly above & beyond. The dining was so-so, very expensive for what it was, with rather neglectful service in the end (after a strong start). You will want to be dressed nicely at dinner. Gym was also very, very nice. The spa was the best part for me— cold plunge, multiple saunas, massage stations in the pool—loved it. Note that this hotel is a little out of town & the traffic was awful while we were there. For driving the mountain passes, you may want to be on the other side of town, but I’d stay here again regardless.

A stunning hotel set just outside Cortina with a friendly shuttle bus into town. Great restaurant, bar area, and leisure facilities, but the highlight is the staff, where nothing is too much trouble. In particular, the concierge's knowledge of walks and via ferrata was incredible, and added huge value to our holiday. Can't wait to return.

We had a wedding luncheon for our son and everything went perfectly. My son moved the dinner to a lunch just 24 hours prior to the event. The resort was so accomodating to us. I wanted to call out the service staff who did EXCELLENT! Valentina, Eleonora, Mateo, Roberta and Riccardo serviced our lunch. Thank You!

Wow - this place is simply fantastic. All staff are super friendly and helpful. Our room is enormous with beautiful views of the mountains. And the concierge has set us up with some great hikes. Restaurant food and service impeccable (and very reasonably priced for the high quality). Only regret is that we are not staying longer.

Rosapetra is a wonderful hotel, BUT they only have one restaurant and they do prioritize outsiders VS who is staying at the hotel. In short: you have to book a table 72 hours in advance to be able to eat at the only restaurant / only option inside the hotel ... as the hotel is not in the city, not having the flexibility to just stay in and eat when you are tired after a full day of skiing is far from what one expects from a 5 star hotel...

Beautiful rustic style rooms, well-appointed. Absolutely unfaultable service in all areas of hotel. The hotel offers a shuttle service to and from the city centre from early morning to late night. There is a beautiful bar and hotel. Breakfast is included and there is free WiFi. There are amazing picture windows framing the mountains and there are walking tracks around the hotel. The spa was very relaxing and had lots of different services. There is the option for children to use the pool up to 2pm and there are areas that are child-free, which allows different guests to make use of the facilities.

I stayed in the hotel for a few days in August 2023. The hotel is a beautiful building, with much wood and stylish furniture. It is close to the main road, but rooms in the back are silent and they have a beautiful view over the Tofana mountains. Everything is super clean. Staff is super nice, friendly and helpful. However, rooms are really very small (too small for what they cost), even if they are well organised and all amenities are available. We were there during the summer, but it is difficult to imagine where guests could put winter gear. Something that really shocked me was that all warm dishes for breakfast were not included and one needed to pay for them. I am talking about even scrambled eggs and pankakes... I have never found this in another four- or five-star hotel Generally speaking, in fact, the hotel is super expensive. Dinner is also very expensive, with a limited number of dishes and prices for all fish and meat dishes calculated by grams. All in all, even if it is a beautiful building and I rate it at four-stars (it will be unfair otherwise), I would not recommend it.

The crowds in Cortina are crazy right now but this hotel offers a refuge from the chaos. The concierge is by far the best. The outdoor sauna is a must with views that are dream worthy. There is an indoor pool with lovely spa and a wonderful gym with new techno equipment. A shuttle is available to town.