Hampton Inn Iowa City/Coralville (University of Iowa)

Stayed one night on a cross country trip only to wake up to what I identified as a tiny female bedbug scurrying around the bathroom counter when I turned the light on. Found a dead male curled up dead by the toilet. Later found several bites on my face and abdomen. Now dealing with pest control while on the move visiting family and the stress of possibly infesting several homes during my journey. Staff I spoke to about the issue was quick to credit 50% of my payment but was extremely dismissive of the possibility that they were actually bedbugs, playing it off as no big deal. Was supposed to receive a call after room inspection with an update, but have received no follow up. My trip has been completely derailed by the paranoia and anxiety that I may be carrying bedbugs with me into other people’s home. Would not stay here again, this was an awful way to start a long roadtrip.

Stayed here a few years ago, came back again due to it's location, right off of I80 and their rates. Still seemed clean and comfortable as to be expected. Would stay here again. Note there is some construction in the area - the off ramp and the bridge going into Iowa City. But the hotel is still easily accessible going Westbound. Small detour to get back onto I80 though. No big deal and well marked.

This was the absolute best hotel we had on our week long road trip. The check in procedure was quick and the friendly desk attendant made it wonderful. The lobby and the entire hotel was clean, our room was as well. The room was spacious and very well kept.

Be wary of this hotel. We were patient and decided not to fuss but by the end of our stay we cancelled and future plans to return and will stay far away. While some items are uncontrollable such as the unsupervised baseball teams tearing apart the lobby the first night to the 6 or 7 attempts to get working keys. Then there was the room.. a broken phone that wouldn’t stop blinking, a toilet that took 5 or more minutes to refill, to a missing drain stopper and seeing all the hair in drain, or the ac we couldn’t control. all it was was on or off, But the kicker was when we went to take a shower and the spigot came off the wall! We managed to force it on enough to limp our way through the stay. just stay away from here! It’s isn’t worth any of the money you are paying for it.

This property has been recently remodeled. This property does have the USA Today newspaper The 1st floor is on the lower level, and requires an elevator to get to. The entrance, desk, indoor pool, and breakfast area are on the second floor. This property has a large breakfast serving area, and a large eating area. The breakfast Hostesses very friendly. Our room had; a very small refrigerator, no clock, no alarm clock, the phone had no cord and did not work, and the thermostat on the wall did not work controlling the a/c - heater by the window. The internet speed was; download of speed 12.3 and upload speed of 11.6. About 1/3 of superior Motel properties that has 30 plus speeds. There is NO parking (other than Handicapped) near the front door, and it is a bit of a walk to car parking. There is a very popular restaurant very close, next door. I believe many of the restaurant guests were using the Hampton Inn parking that was on that side of the Hotel. The I-80 entrance ramp is under construction; therefore if you wish to go West on I-80, you need to go East on I-80 two miles, take the exit, cross over and then go West. This property has the potential to be an "Outstanding" property; but presently the desk staff, housekeeping staff, and maintenance staff are lacking a lot of "Attention to details" around the property. It starts with the first impression by the desk clerk who did not know her job properly and was not friendly, and all the items that were missing or not working in the room, and items in the lobby bath room that need attention of being fixed! With all that said, this is still a better than average Hampton Inn.

My wife set up reservations, telling them we needed a room near the elevator due to my arthritic knees. The elevator was next to room 305. They put us in 327. It was a long and painful walk. You also have to walk up a hill to get from the handicap spots to enter the hotel. I dropped off my wife at the hospital for an early surgery and came back to sleep. The cleaning lady ignored the "do not disturb" sign on the door. When I tried to use the cart to bring my luggage downstairs, the top metal pipe popped out of the hole, causing my stuff to nearly fall on the ground. It was a terrible experience and would never go back there again.

The service is great any problem you have will get fixed immediately they are super nice the breakfast is very good anyone that love to workout like I do the fitness center is very nice and it’s a restaurant right next door

Our room was not thoroughly cleaned with soiled sheets on the bed and a strong unpleasant odor. The hotel appeared understaffed and we had to wait for someone to help us with our issues. We asked for a different room but were told the hotel was booked. They sent up new sheets so I ended up having to remake the beds, which actually showed how deformed the mattresses were underneath. One of the shampoo dispensers in the shower was broken off and placed on the counter. The hotel was unable to contact housekeeping to send up air freshener(which they offered for the odor). We checked out first thing the next morning. We would have checked out that night but had spent a long day in Iowa City visiting with our daughter. We will not be staying here again.

This hotel is very conveniently located at the interchange of I-80 and First Avenue in Coralville, with easy access to Iowa City and the University of Iowa (although road construction did make access a little challenging). Overall the hotel is clean with friendly service, but I was disappointed with the lack of housekeeping during my entire 3-night stay.