Usuario invitado
20 de octubre de 2024
We stayed here Weds-Fri using a Buy a Gift voucher which we topped up for an extra night. The hotel itself is nice with character and is certainly imposing on the approach. Dinner on the first night was lovely with generous servings for the main (pork belly & lamb cooked two ways). The bed was large & comfortable, giving a good nights sleep. However, there’s much work to be done. The strange thing about this place is that you can’t seem to charge a single thing to the room & everything needs to be paid for there & then. Certainly a first for me whilst staying at a hotel. The bath was in serious need of with re-enamelling or replacing such was the poor state it was in. My partner couldn’t turn the bath taps off properly as they were so stiff. Staff are pretty hard to find and it took a walk around the hotel to find somebody to serve us a drink before dinner. There’s no bell at reception to attract any attention. There’s a craft gin menu on display by the bar proclaiming to offer local gins (roughly 7 from memory). Not a single one was available and we were offered Beefeater instead… The wine menu is not extensive by any stretch but offers a few staples. However, a pretty basic order of 2 glasses of Pinot Noir resulted in 2 glasses of Pinot Grigio being poured with the person serving not knowing that PN is indeed a red. A bottle of wine was ordered with dinner and just plonked on the table without being opened & no fresh glasses were offered. Breakfast was merely ok but a Continental is more than just tiny pastries & bread; where was the cheese & meat selection?! The cooked breakfast was acceptable. However, what is not acceptable is being charged extra for a coffee whilst on a B&B basis!! I have stayed at many different hotels in my time and have never, ever been charged extra for a coffee! There is a cafetière for 2 on the menu but, according to staff, that hasn’t been offered for over a year! Other reviews reference the lift being out of service and this was the case during our stay. Stairs aren’t an issue for us but what if somebody was staying on the upper floors with numerous and/or heavy luggage? Would I stay here again? Not unless serious steps were taken to improve the overall level of service.
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