Glen Avon Lodge Boutique Hotel

Our stay at Glen Avon Lodge Boutique Hotel left us with mixed feelings. A major highlight was the exceptionally kind and helpful staff, with whom we enjoyed pleasant morning conversations during breakfast. Their warmth truly added a positive touch to our experience. Unfortunately, the hotel itself feels like it has seen better days. Loose tiles in various parts of the property, including by the pool, and visible wear and tear in the rooms detracted from the overall impression. Additionally, the pool was not always properly maintained, which further diminished our enjoyment of the facilities. Breakfast, while featuring fresh products such as fruits, cheeses, and cold cuts, was monotonous and lacked healthier options – all cereals and yogurts were sweetened. A nice touch was the inclusion of mulberries picked from a tree in the hotel garden, adding a bit of local charm to the experience. One particularly frustrating and baffling detail was that bottled water in the rooms was not included in the price and had to be purchased separately. This felt completely out of place for a hotel of this supposed caliber. Many other guests raised the same concern in their reviews, to which the owner responded by pointing out that tap water is safe to drink and bottled water is an additional charge (sic!). While this might be a unique practice in South Africa, the tap water was unpleasant in taste, leaving us no choice but to purchase bottled water. At €300 per night, this felt like an unnecessary and ungracious expense. The quality of the coffee capsules provided in the rooms was also extremely disappointing. The coffee was virtually undrinkable, and the capsules seemed to be among the cheapest available from local supermarkets. For a hotel of this supposed quality, this lack of attention to detail was simply unacceptable. In a place like Constantia, renowned for its wine production, it would have been a thoughtful gesture to offer guests a complimentary welcome bottle of wine. A reasonably good local wine, which is inexpensive in this region, would have added a wonderful touch to the stay. Given the high room rates, such gestures seem almost obligatory, and their absence left us with the impression of unnecessary stinginess. A nice surprise, however, was the daily note delivered by the staff with the weather forecast for the day. Alongside the note, two small chocolates were included. Unfortunately, the chocolates were of very low quality, tasting more like a chocolate substitute, which detracted from what could have been a delightful detail. A shame, as the idea itself was excellent. The biggest disappointment, however, was the lack of the 5-star standard we had anticipated. The price suggested a luxury experience, but the overall quality was closer to that of a 3-star hotel. We were also surprised and ultimately misled by the large number of overwhelmingly positive reviews for this hotel. Based on our experience, the reality did not align with the glowin

We were looking for somewhere new to stay in Cape Town and came across the Glen Avon Lodge. On arrival we had a lovely welcome from Ashley who accompanied us to our room on the first floor overlooking the garden and pool. The room was more than we expected and we were very happy with it as we were with our stay overall. We didn't eat in the restaurant as we had invites from other friends, but we did enjoy the excellent breakfast in the morning on the terrace and again we were well looked after by Ashley and Tobias. Checkout was fast and efficient and we had a good chat with the manager, Lisa, who was also very friendly and helpful. We will definitely be back later this month.

I got here at 11 pm and was welcomed by a lovely young Lady. The room however had a constant sound of like something was scraping.This went on allll night.The aircon stopped working after she came to see what the sound was and she put the heater off which did not help at all as the aircon stopped working and the sound went on. I could not get hold of her after this. Not sure how this hotel is marked 5star. The bathroom door gets stuck and does not not open properly. Very disappointing