"We stayed at Sublime Comporta as a family of five, and while the property itself is stunning, our experience was marred by repeated service failures that made it hard to enjoy. Despite organizing everything over a month in advance and consistently confirming a party of five in every email exchange, the hotel repeatedly mishandled our reservations. Our Circle dinner reservation was cancelled the day of, with staff claiming only two spaces were available for a party of five. When we asked for an 8:30pm alternative at Canalha, we were offered a 9pm slot — the exact same availability already visible to us on SevenRooms. No real effort was made to find an actual solution. The beach club staff seemed to have received no training at all. They didn’t know whether reservations were required, offered no help arranging transport back to the hotel, and ignored repeated requests for service. My wife’s request for after-sun lotion was never followed up on. We also received a call at 12:30am — while already asleep — about returning a box of matches. Turn down service was not provided all nights. On top of this, we found a rat drinking from the pool while my children were swimming, which was alarming and, frankly, a health and safety concern that should never happen at a property of this caliber. Separately, dinner at Canalha was disrupted when we found a large hair in the fries served with the ribeye. To make matters worse, when we finished dinner at Canalha and asked for a cart to take us back to our room, we were told we needed to have booked transportation in advance — something no one had informed us of beforehand. This was yet another example of basic information simply never being communicated to guests. This is a beautiful hotel with real potential, but guest services, staff training, and basic food and pool hygiene need urgent attention."

"Hemos estado en varias ocasiones y continua mejorando con algún que otro detalle. La piscina es excelente y ha mejorado mucho su gestión, gracias, entre otros, a la función de Philippe. El gimnasio y el spa son fantásticos. El desayuno está bien pero, en un hotel de está categoría y precio, podría estar mejor, con una buena selección de quesos y embutidos, por ejemplo. A destacar, el trabajo de Maria João en la sala. Se respira tranquilidad durante todo el día, las habitaciones son muy completas (aunque en la nuestra se echa de menos un espejo de cuerpo entero) y las camas absolutamente impresionantes. Por añadir algo negativo, los precios absurdos de cualquier actividad no incluida, alquiler de bicicletas, shuttle a la playa, yoga,...creo que tendrían mucha más aceptación si se ajustaran un poco más. "

"Maravilloso el hotel, todo absolutamente todo perfecto,el personal muy atento con todas sus recomendaciones , un lugar para desconectar y visitar las playas de comporta no se pierdan la puesta del sol en la playa de comporta"

"Bonita villa y muy buen grupo de amigos. Al complejo le falta un gimnasio, pero tengo entendido que está en proceso."