Premier Inn Llandudno (Glan-Conwy)

We are still at this hotel it's the second time being here we have booked an accessible room as my husband is in a wheelchair. From the to having breakfast we cant find any fault this hotel We always book prrmier inn This hotel was a good bace to be as it's close Bangor holyhead Anglesey and a few other places

This used to be a great place to stay but it's really gone downhill. Reception staff were very good but a bit offhand. They were also a bit miffed when they discovered we had been told to just walk in to the neighbouring Brewers Fayre, whereas the reception staff had been told to get as many people booking as they could. We stayed in the annexe. The entire building was freezing cold, including our room. Try as we might, the heating was useless - we could set a decent temperature but cold air alternated with hot, so totally ineffective. Our room and the corridors were very clean, so thank you to the housekeeping staff. We liked the little covered perspex box with tea/coffee/milk and also the new glass mugs. However, that's the positives. Whoever decided it was a good idea to relocate the tea making equipment to the former dressing table area? No room to lay out makeup because of the kettle etc, and the hairdryer was still located under that shelf so you are brushing/drying your hair over the tea things. The bed sagged in the middle. The spare pillows were not sealed in their bag, making us question whether they had been used. Having to enter and exit the building right next to the smoking area was very unpleasant. As for the neighbouring Brewers Fayre - well, that was shockingly bad in all areas from service to food. The staff there had no interest or care for their customers. I will do a separate review for that. All in all, we would never stay there again.

Stayed here a few times recently and the majority of times I've been checked in by Kay on the front desk. Always greeted with a smile etc... The rooms are lovely aswell especially the pillows. They cater to whatever you need be it extra towels etc Excellent team of staff