Travelodge Hotel - Colwyn Bay

Broke our journey home from the South of Wales to Scotland by staying here for the night. A great choice as a great price for the room and free parking which was a real bonus. Hotel is clean and fresh and staff are excellent. Don't worry that there is no restaurant or bar, as there are plenty of good choices for evening meals and breakfasts within a 5 minute, easy walk.

I stayed at this Travelodge Colwyn Bay while visiting family, over 100 miles from home. When my wife and I got into bed at 1:30am, we found human feces in the bed. This wasn’t a stain or a mark — it was clear the bed had not been cleaned at all. We were horrified. I suffer with serious mental health issues, including anger problems and auditory hallucinations. This incident triggered a severe mental episode, and my wife spent the entire night keeping me calm and making sure I didn’t act on what I was hearing. We didn’t sleep at all. We had no choice but to accept a room change at that time of night. I contacted Travelodge multiple times after the stay. They eventually offered just £40 as compensation — completely unacceptable for what we experienced. This wasn’t just a hygiene issue — it was traumatic and dangerous for me personally. The way this was handled by customer service has been cold, robotic, and dismissive. Avoid this hotel and Travelodge altogether if you value your health, safety, or basic cleanliness. I wouldn’t stay here again if they paid me.

Excellent two night stay with free parking across the road. The new promenade close by is lovely, a bit pricey for parking on the front though

Lovely clean hotel Ideal location for parking /shops Pleasant stay overall Would highly recommend /revisit x

Not happy with my experience, nor the customer service I received. Myself and my partner booked to stay at travelodge Colwyn bay as a stop gap to our holiday destination. We booked to stay for one night, but ended up leaving just after midnight. The room was extremely hot, it was too hot to be comfortable, but also too hot as it did set off my asthma symptoms causing some breathing difficulties. We had been out for so wasn't really in the room til later on, but when we were in the room, we did have the window wide open to allow air in to the room. Having the window open didn't make any difference to the high temperature. I did speak with a staff member shortly after midnight about the heat who also said it was very hot, but we did have to leave and drive all the way home. No resolution was offered by the stage member. I was told to contact customer services the next day by webform, which I did. I have today received a response which basically blames the outside weather being so hot (it was not hot outside and it was actually very heavy rain) i was only offered a small refund of less than half of the price that I paid for my stay. I had also purchased 2x breakfasts so the small refund is ridiculous. The customer service response was not acceptable at all and I'm deeply unhappy and dissatisfied with their response. The hotel was that hot that it set off my asthma symptoms causing difficulties in my breathing, yet when I was outside my breathing and asthma was absolutely fine, no issues. A hotel room should not be so hot, its not comfortable for guests at all.

Shower was too small the water keeps dripping out of the shower and the whole area was filled with water in 4 minutes. Fan was broken inside the room. No slippers to use, No soap. No water for cattle pot(we checked in 2am thanks to receptionist to give couple of water bottles out of their supply, really appreciate it).