Hampton Inn by Hilton Columbus Downtown

I stayed at this hotel from 4/28 to 5/4. I forgot my wedding band in a drawer before checking out. The hotel called to inform me of my lost and found belonging. Upon agreement, they were supposed to mail my ring back. I kept following up on this but I was told a different story each time. I spoke to another customer service representative who asked me to call back for the manager, which I did. Another representative just told me I will not be assisted on this matter and that this is what they were told by the manager. What a poor and unprofessional customer service! The customer representative had a very condescending tone and dismissed the entire situation. I am highly disappointed. It is clear that someone is not being honest and I blame the manager for allowing such behavior. There should not be any room for theft and such low quality service. This place is not trustworthy. If trust and safety cannot be guaranteed, this place does not deserve to be considered for a stay!

Great stay! New property, very clean. Room was modern, loved the artwork choices. We had a great view toward the river. Breakfast menu rotated each day which was a plus, good quality. Parking garage was easy to access and the underground portion was not used by many others, so finding a spot at the end of the night was always easy.

If you want to hear guest snoring and listen to an HVAC that sounds like a jet plane, and do not need any sleep, then stay here. I was given 5k points for complaining about the noise however I would have preferred 2 nites of restful, peaceful sleep!

This is a great property - super clean - and the special gem is Welton - this young man goes above and beyond to make the experience special. I came in very late and the garage elevator was down and he came down to the garage to greet me and help me get checked in. This young man really understands hospitality and make this property even better with his presence.

I am from Savannah and my daughter goes to college at Columbus State University. I love to stay here because it’s very convenient to her school downtown. I also can bring my English bulldog, which is very nice. I’ve only stayed here a few times and the last time was over six months ago, but as soon as Welton saw me, he said welcome back! I was rather impressed that he remembered me from that long ago