SureStay Hotel by Best Western Columbus Downtown

The doors had to be pushed hard to open, the tub was filled with water, A/C window unit very noisy and the noise from neighbors continued because of tail gating in parking lot. Continental Breakfast was terrible, cereal, milk and you could make a waffle, but that was it. Apple juice, coffee were the drink choices and taking breakfast to your room not allowed.

BEWARE!! Do not waste your money on this Roach Motel. We knew as soon as we pulled onto the property that this place was a complete DUMP and our hearts sank, because we pre-paid and realized we were stuck here for 3 long days. Then, our room was not ready when we arrived and I fully realized the mistake I had made in booking this property. The photos of the rooms were likely taken years ago, because our room - and the entire property - was most certainly NOT as pictured, representing a complete & purposeful subterfuge on the property's part. As an example, one photo shows a nice flat screen TV mounted on the wall, but not in our room; a cheap TV was just placed on the desk, leaving the wall mount and hole for cable management exposed in the wall (I suppose we were not supposed to notice that). Plus, our cable went out twice in 3 days, requiring repairs. The view of the drive-through breezeway for check-in? Non-existent; it is completely (and awkwardly) blocked off. Advertised Wi-Fi? Forget it; the Wi-Fi was unusable and we just had to use our phones, including having to tether and watch TV on a laptop while the cable was out. Housekeeping uses a FAMILY DOLLAR SHOPPING CART (you just cannot make this up). Vending machines? Good luck; they were all out of order. Again, the property photos displayed do not match the rooms nor the property, in a blatant attempt to mislead potential guests. Oh, the A/C worked; I guess that is a plus. The final straw was killing a huge cockroach meandering across the floor on our final night. I decided to address all our concerns to the Property Manager before checking out and they just made excuses for everything, including - incredibly - the roaches, stating that they had pest control, the County Health Department had come out, and that there was nothing they could do about the roach infestation. I might not believe it, had I not lived it. This place is a textbook example of someone purchasing a property, doing nothing to maintain it, allowing it to decay, tricking guests into staying there, and figuring they will just continue taking unwary guests' money until the buildings fall down and then I suppose they just move on to their next property scam. They simply do not care and figure that no one will take the time to fight back after spending their hard earned money. They got the wrong guy here. Please do not waste your money or subject your family to this Roach Motel.

Absolutely the nicest and friendliest people you will ever meet. Very hard working and are determined to make this property first class. The room was very comfortable and had everything weary travelers need. It is within walking distance of all the action on Broadway. Restaurants, bars, etc. We enjoyed a very nice evening at one of them. We enjoyed our stay and would stay no where else in Columbus

Was awesome stay. The staff was beyond helpful and kind. Any concerns were addressed immediately. The owner was always there and checking on all items.

A well managed family owned hotel with an exceptional front desk with could clearly rival any 5 star hotel or private club in grace and service. I enjoyed my stay!

amazing place to stay with a great selection of breakfast ... exterior property but has great security ... felt safe staying as a solo female. They also have a guest laundry which came in pretty convenient. Staff is also very friendly and responsive

I would definitely recommend this hotel to anyone staying in Columbus, GA. The front desk and housekeeping staff were amazing. The coffee in the breakfast room was the best coffee I've had at a budget hotel. I also felt the price was great for a hotel walking distance from some really good local restaurants, Historic Downtown and the Riverfront Walk.

Stayed here for one night. When I checked in the guy was going to make a copy of my Drivers License on a copy machine which I refused to allow. He stated it was "for my safety" and showed me others he had copied saying they do this for all guests. I refused and he relented. There is no reason a hotel should ever have to copy your ID and this can lead to potential identity theft. You don't know where those copies go after you check out. Don't allow it. The ROOM: For the most part the room was clean. I found what looked like green toothpaste on the counter next to the sink which wiped up. Otherwise no issues with the room. Large selection of TV channels to choose from. Didn't really stick around in the morning for breakfast so don't know what they had. Safety Security: This place has security cameras outside everywhere. Probably like at least a dozen. I didn't see any issues but it was colder when I stayed and people weren't out walking around outside. It was OK for the price I paid and I would stay here again as long as my ID was not copied. I am a Best Western Rewards highest level member and I stay in a lot of Sure stays and Best Westerns. They would have received a higher rating if not for the ID issue.

No complaints. Super Clean and comfortable bed and rooms Good service nice staff They take pride in the hotel and customers. Good value All positive things to say All my family are pleased. Thank you, thank you