Hyatt Place Columbus North

We booked at the last moment, and the room we were assigned was ready for us and clean. Staff was very friendly, welcoming and helpful all time. It was very family friendly and we enjoyed our stay. The hotel is in a nice area of town, close to many food options and not too far from Fort Benning. If we come to Columbus again, we will definitely book here again ☺️.

Everything was good it just smelled like something was dead around the pool. The night stay was good. No interruptions. Although, when we tried to check out they told us that we had a smoking bill of 250. They basically accused us of smoking in the room. It could’ve been anything but she was adamant on accusing us of smoking. I don’t know why but you don’t just accuse guests of smoking in a room just because you can.

The staff was great. Very nice, professional, and helpful. I loved that the hotel was within walking distance of optional dining. Family friendly. I disliked that coming into our room we were greeted with 2 huge water bugs/cockroaches. One that even climbed in bed with me and even after being told they would look into moving us no one ever vaccumed the room during the stay because the bug we caught and killed was there the entire trip. Mold in the Orange juice. Dishes were dirty. Peanuts and trash left under the couch in our room. Elevator does not work properly you can easily get stuck. Also, they advertise a bar and food but they don’t always have some one of age to serve the alcohol and they don’t serve food other then complimentary breakfast and the snacks in the front.

Columbus Staff was more interested in talking and their phones then customers. This was observed more then once Went to bar was told bottles on display were for show that’s not what they really have, they then opened a cabinet and we had to choice from that. They gave about a 1/2 shot per drink and we “said we pd got a shot not a 1/2” Breakfast was really good

When I checked in, the initial clerk (Desmond) was non-verbal, non-welcoming and seemed bothered I was taking up his time; he was just plain rude and shouldn’t be at the front desk at all. I was relieved when another front desk clerk relieved him and took over…this clerk was welcoming and polite.

We booked a room with 2 queen beds and a sofa bed for 5 of us. When we checked in, they only had a room with a king bed and a twin sofa bed. The twin sofa ended up not being a bed so they brought us 2 rollaway beds that were more like kinder mats on wheels. There were food crumbs in them and they didn’t lay flat. We tried to call the front desk to get sheets for the rollaways but the phone didn’t work so my husband had to walk downstairs. There weren’t outlets next to the bed so we had to unplug the lamp to plug in my husband’s cpap. The breakfast was just ok. The strawberries and butter were frozen solid, the plates were dirty, and the coffee weak. The hotel itself was nice and the room was big but for almost $200 we should have gotten the room we booked including appropriate bedding for 5 people. We asked for a discount but we were told the person to address that wouldn’t be in until the next day. A little more initiative from the front desk staff would have been nice.