Rothschild-Pound House Inn

Absolute worst customer service I have ever experienced. I would love to be able to describe the rooms and facilities, unfortunately I never got the chance. I travel extensively and I had planned a trip to Columbus with my wife for a special occasion. We much prefer to stay at historic B&Bs for getaways like this, and the Rothschild-Pound House looked like a great choice. Most hotels were booked in town (which maybe should have been a clue as to how there was an available room here). On July 1st, I made a reservation for the 12th at which point my credit card was promptly charged the full amount. The day before I was to arrive, I received a phone message at 6:30am stating that they were having the floors redone and would be cancelling my reservation. I'm not sure how they didn't realize they'd be having the floors done that day until 24 hours beforehand and nowhere on their website or in any correspondence is there a mention of renovations. Their own policy, if I had tried to cancel my reservation, is "Cancelation must be made 14 days in advance of the check-in date. If canceled after that, a 50% credit will be offered for a future stay." I returned the call to see how they would offer to make this right on such short notice and it went straight to voicemail. 6 hours later, I received a call-back from Mamie Pound. Her advice was for me to book at another hotel in Columbus and offered to give me the phone number of the Columbus Marriot. Less than helpful, to say the least. Not even an offer of a 50% credit off of a future stay as per their own policy (not that I would ever actually consider staying here in the future). When I stated the facts back to her, she became very defensive and accused me of arguing with her. (You can see all of the other reviews on-line regarding the owner’s defensiveness.) I was in the middle of asking another question when she simply hung up on me. Extremely unprofessional, rude, and no way to build customer goodwill. As of this writing, my credit card still has not been refunded. My advice, if you are traveling to Columbus, is to book your stay elsewhere than at the Rothschild-Pound House. I was forced to.

I spoke with Mamie quite often while planning our romantic getaway. She was very friendly and accommodating. When I arrived, I was pleased with the location and the area was very quiet. Mamie showed me around the cottage and gave us restaurant suggestions. When I booked, I knew it was an older home, wooden floors, older style doors, dated decor, but all of that adds to the charm. The layout flowed well, The layout flowed and the neighborhood was very quiet at night. Mamie made us aware of renovating going on in the buildings so all things considered, it was very nice and we will definitely visit there again. I think when the renovations are done, it will be even more attractive. We will definitely go back.

Really rather disappointing. we had high hopes as it looked a nice building and the room was interesting enough, but there was little by way of amenities in the room, or in the main house and no breakfast was offered. In the morning, we just left as there appeared to be no one around. You could park outside in the street and Columbus is an interesting place itself to visit.