Moxy Columbia Downtown

Amazing views! Outstanding service! Beautiful hotel! We came for a last-minute business trip, but will definitely return for both business and pleasure. If you have never stayed at a Moxy you should give it a try. This particular location has done an outstanding job, preserving the history of the building while providing every modern convenience.

Upon my arrival, I was greeted by a very pleasant and helpful gentleman by the name of Chris. After telling where all the amenities were, I sat down to have a drink. He prepared the most delicious and visually appealing drinks I’ve had in quite some time. I will definitely be back because of the service I received.

Mark was super helpful and friendly. He greeted me each time I came in and even tried to be friends with my fur baby. The hotel is very modern. Small European style rooms. Enough for a place to crash after fun in downtown. Very clean and all the staff was friendly.

This brand is not for us. We are 50-somethings and used to a certain level of service and comfort. Moxy is for 20-somethings who are excited to be able to afford a hotel room. Check-in at the bar was hectic since the bartender had to serve people drinks while figuring out the hotel key system. I felt bad for him. My husband and I had to work a full day from the hotel, so we figured one of us would work in the lobby and one in the room. The desk in the room was tiny and DIDN’T HAVE ANY POWER OUTLETS. None. And the lobby plays loud music – not conducive for conference calls. We managed to commandeer a conference room. We used the sound machine in the room to block the busy street noises. Also, don’t come here with your teenage/adult children or friends as the bathroom door has glass that lets you see bodies and bodily hair – not for the modest. I do not need to see my partner sitting on the toilet. No closet, just 3 coat hangers on pegs. Our room had two beds that were crammed together like in an orphanage (I think). Management says their brand is about simplicity, which is true, but at my age I’d prefer less noise, more space, and more power outlets. To be fair, when we complained to management, they promised to pursue a refund, which was granted 5 weeks later after many reminders on our part.

As a Lifetime Titanium Elite Member of Marriott I rented a room to provide a space for my 17-year-old daughter and just 10 of her friends to enjoy a fun, grown-up birthday gathering. We planned a variety of activities, including playing the lobby games, eating cake, and a trip to the rooftop to watch the sunset; followed by a visit to the taco stand in the hotel. I even invited a few adult friends to join for drinks at the bar after the teenagers departed. When the teenagers attempted to access the rooftop, they were turned away due to an age restriction that had not been communicated to us during our prior property tour. This lack of information was disappointing, but understandable. Undeterred the teens decided to walk down the street for Boba tea instead. However, the situation deteriorated after this. Upon returning to the common area, I encountered an unknown man in the private conference room, which I had been informed was off-limits unless reserved. However, Publix had placed my daughter’s cake in this area. I promptly moved the cakes. Then I told the manager he wasn’t with me and she said that the man was likely the owner! However, he had not said a word to me as I moved the cakes. He just stared straight ahead. This interaction set a troubling tone for the evening. Ten or 15 minutes later another woman joined him in the room, the manager followed. They seem to have a brief meeting, and then the woman came out and identified herself as one of the owners and she asked me was I the guest on the property? This is where the evening took an extreme wrong turn. I told her that I was the guest on property and then she then proceeded to tell me how her manager had been too nice by not forcing me to rent a private area for the “party” because I was “inconveniencing” her other guests who were bar attendees and they would eventually want to use the common area, where the 10 teenagers were located. She went on to say that her bartenders would also need to be tipped for the sodas that I had purchased from the dollar tree for the teenagers, insinuating that I was utilizing her staff and not paying them for their service. This was particularly frustrating, as I had brought my own meager refreshments for the teenagers to avoid any disruption at the bar. The owner made me feel as though my small group was an unwelcome nuisance, and that my business was not valued. So I packed the gifts and balloons and took them to my room. The owner’s comments regarding tipping further reinforced my concerns about being treated differently, possibly due to assumptions she made about me which were grounded in bias beliefs about race or class. This is not how I expected to be treated as a paying customer. As a result of this experience, I also had to relocate my adult friends who wanted to enjoy the rooftop bar to another venue. We were not in anyone’s way, but we were made to feel as if we were unwanted and intruding on the privacy of the “bar” patrons. Despite the fact t

I never like to leave a bad review, but I must. I blew all of my Marriott points for a weekend stay and feel completely ripped off. Positives - great location, clean (because it's new). Negatives - terrible check-in process, micro-sized rooms, bad breakfast options (out of coffee??), cold showers (regardless of time), overall level of disorganization that feels like management and training are MIA. I'm not a hotelier, but I do travel a lot. Some recommendations: 1) if you can't change the check-in process, have at least 2 people at the bar/check-in, 2) make sure you have coffee in the morning and offer some basic items (pastries) for purchase (I don't want a taco a french fries at 8 AM), 3) fix the hot water (seems reasonable?), 4) stop trying so hard to be hip. Just focus on getting some of the basics right. The rooftop is cool, but I will stay somewhere else next time and come for a drink.