Holiday Inn Express & Suites Colorado Springs North

El servicio fue excelente y el personal del hotel es cortés. El hotel está limpio y con buenas vistas a la montaña.

Not a great area, hotel is dated, not real clean, kinda rough, breakfast was good! Check in staff not real helpful, parking sucks! It's a less than average hotel for 160.00 plus tax a night. Not exactly sure why it's a Holiday inn express because it really doesn't meet my standards and I'm a member.

Pick a different Holiday Inn. I use my HIG points and huge mistake to book this hotel. 2nd day the electricity blew out in my room. Had to move to another room. 2nd room, after unpacking the air/heater was broke. Told I could move again or maintenance would fix it at 2pm. Didn't get fixed. Was told the guy works multiple properties and wouldn't come. Had my 6 year old grandson, had drove 14 hours and chose to stay in the room no air or heat. I had a lot of Easter gifts with me and tired. 2nd day at hotel I went to the front desk to attempt to resolve issues. Huge argument occurring between a guest, cleaning staff and hotel management. Guest stated the cleaning staff had been rude. Manager had lost control of the situation. Possibly should have spoke with the guest and separately talk to the employee. After about 5 minutes I left that area as it was embarrassing seeing the guest being yelled at. My MacBook Air was plugged into the wall when the electricity blew out. Now my battery shows it's damaged and needs to be taken for repair. Manager said she couldn't know when my battery was damaged and kinda "oh well!" The pool area was good and the bed was comfortable.

This hotel was standard Holiday Inn Express, but we were very comfortable. All of the front desk folks were pleasant and helpful. The room was very clean, as were the gathering areas of the hotel. There is a small pool and an exercise room. There are walking/hiking paths close by. The free breakfast was adequate--standard fare. But the breakfast area was spotless! Location was good and very close to I-25. I'd gladly stay here again.

Pros: the location was close enough to Manitou Springs, which is where most of what we did was. The property was clean and the breakfast area had a beautiful view of Pikes Peak. The breakfast choices were good each morning. Plenty of protein and carbs. And the woman who maintained it each morning was amazing! Highly suggest tipping her if you agree! The pool area was nice and clean. Cons: the parking was horrendous! 95% of it was down a very steep decline in the back. It was a shared lot with another hotel so the spaces would fill up quickly towards the evening. You were lucky to find a spot. There was no place to park when we checked in so we had to trek our luggage up that steep hill and around to a door. The rooms were tiny! And we had a suite! The pullout couch mattress was so horribly bad. My husband took it off and put it on the floor each night along with some extra blankets for padding. The bathroom was tiny and the water pressure was also very bad. The shower hardly put out water to the point we had a hard time staying wet and rinsing out the shampoo from our hair. And the toilet hardly held water in it so flushing was interesting. Just FYI when you do more than pee. ;) It was kind of crazy. The only critique about breakfast is to add fruit other than apples and oranges. The apples were overripe and the oranges weren’t really eaten. Maybe some canned fruit? We would not stay here again. There were better choices now that we’ve stayed there.

We stayed here 2 nights. Facility is clean and the staff was helpful and friendly. Room was above average in quality and relatively modern/updated. We will stay here again. The free coffee is fine and the breakfast room offers many food options. Not complaining, but the pancakes were not so good (they never are in any facility like this). On the other hand, they are made fresh on an automatic pancake making machine. Maybe give the machine a 2nd chance!

Didn't start out so well but it ended up ok. Check in was easy - parking was not. The parking lot is very small and not designed for larger vehicles. I got to the room and the door lock didn't work and there wasn't a curtain. I called down and they sent someone up to "show me how to work the curtains". She arrived promptly and was shocked the door would not lock and walked over to the window and said "there's no curtain!" That's what I said when I called down to the front desk. They quickly moved me to another room. The door locked and the there was a curtain. I unpacked and went to the microwave to heat up some soup and there was food all over the glass turn table. It was gross! I had to ask 2 days in a row for the microwave to be cleaned. As far as the housekeeping for the room in general they did do a good job. On the positive side the bed and pillows were comfortable. They kept DOVE products in the shower. The AC worked great. The shower had very hot water but not much water pressure. The television had a guide but most channels you clicked on would say You didn't pay for this channel. And the there was not a sleep timer on the remote.

The room was great, beds and sheets were too. The toilet paper rack had been pulled out of the wall and needed to be fixed but that was minor. The only real issue was the room size. The distance between the foot of the bed and the wall could barely accommodate my wife's wheelchair. There was no way to walk around it to get to the other side of the room. If it weren't for the chair it would not have been a problem.

My wife and I often visit Colorado Springs for business and pleasure and we booked a room at the Holiday Inn Express & Suites NORTH for a weekend trip. We checked in on a Friday evening. My wife and I don't usually care much about the services or amenities that they offer but care significantly about the cleanliness of the hotel as this was something we were extremely concerned about especially with COVID & with my wife being 7 months pregnant. The first night was fine and we went about our day the next day. We washed up as usual in the evening and all was still fine. Sunday morning, my wife woke up feeling itchy and we found bites on her neck and her arm. I however, at the time did not show any bites or have symptoms of itchiness, so at the time, we were unsure of the cause of her bites. During checkout, we reported to the front desk attendant that my wife woke up with many bites on her neck and arm and due to her being pregnant we want to have the room inspected and have them report back to us so we can try to figure out the source- we mentioned possibly spiders or bed bugs. My wife even pulled up her sleeve to show the attendant all the bites- The camera at the front desk should have a record of my wife pulling up her sleeve to show her the bites. The attendant said she would alert her manager and get back to us. After checkout, we called a physician and showed my wife's bites and the doctors first inclination was bedbugs given the number and lines formed by the bites. It is at this time we did more research and came to the conclusion it was most likely bed bugs. Upon arriving home, my wife and I decided to throw out our luggage bags and even the contents inside (minus a few items we were able to inspect and sterilize) including the clothes we were wearing- we had to ***** down in our garage. One bed bug or egg in luggage or clothes can wreak havoc so we did not want to take any chances of transferring a bed bug infestation into our home. We had not heard back from a manager or anyone for that matter regarding our complaint at checkout so I called several times to speak with a manager with no luck. Finally, after 5 days of trying to get a hold of the manager, I was able to speak with a manager, Denise, and I told her about our awful experience and concern for the bed bugs in the room for future guests. On that first conversation with her, she told me that she was not aware of our complaint and it was the first time she was hearing of it- she even asked us to describe the attendant that checked us out to confront her. At first Denise appeared a little skeptical of our findings so she said she would check the room herself and call me back. She called me back within 15 minutes (we have call logs to prove this) and confirmed that upon inspection of the room, she saw signs of bedbugs. She said that with her 20 years of experience in the hotel business she was able to tell right away- she apologized profusely and said she would call the exte