Usuario invitado
31 de enero de 2023
My wife and I often visit Colorado Springs for business and pleasure and we booked a room at the Holiday Inn Express & Suites NORTH for a weekend trip. We checked in on a Friday evening. My wife and I don't usually care much about the services or amenities that they offer but care significantly about the cleanliness of the hotel as this was something we were extremely concerned about especially with COVID & with my wife being 7 months pregnant. The first night was fine and we went about our day the next day. We washed up as usual in the evening and all was still fine. Sunday morning, my wife woke up feeling itchy and we found bites on her neck and her arm. I however, at the time did not show any bites or have symptoms of itchiness, so at the time, we were unsure of the cause of her bites. During checkout, we reported to the front desk attendant that my wife woke up with many bites on her neck and arm and due to her being pregnant we want to have the room inspected and have them report back to us so we can try to figure out the source- we mentioned possibly spiders or bed bugs. My wife even pulled up her sleeve to show the attendant all the bites- The camera at the front desk should have a record of my wife pulling up her sleeve to show her the bites. The attendant said she would alert her manager and get back to us. After checkout, we called a physician and showed my wife's bites and the doctors first inclination was bedbugs given the number and lines formed by the bites. It is at this time we did more research and came to the conclusion it was most likely bed bugs. Upon arriving home, my wife and I decided to throw out our luggage bags and even the contents inside (minus a few items we were able to inspect and sterilize) including the clothes we were wearing- we had to ***** down in our garage. One bed bug or egg in luggage or clothes can wreak havoc so we did not want to take any chances of transferring a bed bug infestation into our home. We had not heard back from a manager or anyone for that matter regarding our complaint at checkout so I called several times to speak with a manager with no luck. Finally, after 5 days of trying to get a hold of the manager, I was able to speak with a manager, Denise, and I told her about our awful experience and concern for the bed bugs in the room for future guests. On that first conversation with her, she told me that she was not aware of our complaint and it was the first time she was hearing of it- she even asked us to describe the attendant that checked us out to confront her. At first Denise appeared a little skeptical of our findings so she said she would check the room herself and call me back. She called me back within 15 minutes (we have call logs to prove this) and confirmed that upon inspection of the room, she saw signs of bedbugs. She said that with her 20 years of experience in the hotel business she was able to tell right away- she apologized profusely and said she would call the exte
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