Mauritius Hotel & Therme

Podría dar diez puntos por el servicio. Hubiera elegido el hotel con las termas para celebrar allí mi cumpleaños con mi familia. Llegamos temprano pero aun así pudimos hacer el check in. En el restaurante nos atendieron de forma muy cortés y amable, y cuando se enteraron de que se acercaba mi cumpleaños, incluso tuvimos que decorar una mesa extra. En general, la comida estuvo muy buena, los baños termales fueron sensacionales. Nos lo pasamos de maravilla y muchas gracias. 

Great location and very near to tram. Room is relatively small and without kettle. Breakfast is average with basic.

強烈建議切勿再次入住此酒店 本人必須嚴正提醒各位旅客，**千萬不要選擇這間酒店**！入住期間發現以下嚴重問題： 1. **衛生狀況極差** 床單和枕頭上佈滿不明來歷的頭髮，整體環境髒亂不堪，明顯缺乏基本清潔。 2. **服務態度惡劣** 向前台反映問題時，工作人員僅冷漠回應「OK」敷衍了事，既未道歉也無後續處理。 3. **設施與位置缺陷** - 酒店地處偏僻且交通不便 - **Wi-Fi次日完全斷訊**，嚴重影響工作與行程安排 - 房間正對喧囂大街，**清晨五時即有垃圾車作業**，噪音與腐臭味令人窒息 作為德國知名旅遊城市，此酒店的低劣品質完全超出合理預期。強烈建議相關平台將其下架，避免更多旅客受害！ **Subject: Strongly Advise Against Staying at This Hotel - Critical Issues Reported** I must urgently warn all travelers to **avoid this hotel at all costs**. During my stay, I encountered the following unacceptable problems: 1. **Extremely Poor Hygiene** The bedsheets and pillows were covered with unidentified human hair, indicating a complete lack of basic cleaning standards. 2. **Appalling Service Attitude** When reporting the issues to the front desk, the staff dismissively responded with "OK" without apology or corrective action. 3. **Multiple Functional Failures** - Inconvenient location with poor transportation access - **Wi-Fi connection completely failed on the second day**, severely disrupting work and travel plans - Room facing a noisy main street with **garbage truck operations starting at 5:00 AM**, producing unbearable noise and foul odors As a hotel in Germany’s renowned tourist city, its substandard quality is utterly negligent. I strongly urge relevant booking platforms to **immediately remove this property** to prevent further harm to travelers!

超級差，沒有空調。