Hotel Gran Ciasa

The Place in excellent in all the aspects:location,rooms (bathroom almost size of room!),spa (3 saunas,steam room,pool, jacuzzi,relaxation rooms with fruit drinks,teas…),delicious food.Of course,service is accordingly great! Will recommend family and friends. Best regards to the staff from Irina and Yevgeny!

I recently stayed at Hotel Gran Ciasa for a week-long ski vacation, and unfortunately, my overall experience was far from satisfactory. Here are the key issues that significantly impacted our stay: Safety Hazards in the Room: While the room itself was spacious and aesthetically pleasing, the presence of splinters of wood on the back of the bedroom furniture was a major safety concern. This is unacceptable, especially around a bed where guests expect a safe and comfortable environment. Uncomfortable Bedding: The bed pillow provided was remarkably uncomfortable – flat and lacking fluffiness. The inadequate support led to constant headaches, resulting in a series of sleepless nights. The discomfort was so profound that I woke up multiple times per night, severely impacting the quality of our stay. Worn-out Towels: The towels in the bathroom were rough and seemed heavily used. This not only diminished the sense of cleanliness but also reflected a lack of attention to detail in maintaining basic amenities. Monotonous Breakfast Options: The breakfast offerings were disappointingly monotonous, with no variety throughout our entire stay. By the second or third day, the lack of diverse options left us with little to choose from, making the seven-day stay feel particularly mundane. Inefficient Dinner Service: The dinner experience was marred by consistently slow service. Despite being among the first guests at the restaurant each evening, we had to endure lengthy waits and frequently had to inquire about our meals. This became particularly stressful, especially when accompanied by a 2-year-old child. The quality of the kids menu was subpar, with overcooked and inedible items, and the staff's lack of concern about the issue was disappointing. Disappointing Spa Amenities: The amenities, particularly the massage service and outdoor pool, did not meet expectations. The sports massage lacked the necessary attention to post-ski muscle recovery, and the outdoor pool was unreasonably cold, resulting in our family falling ill after a brief 10-minute use. Unwelcoming Kids Club: Despite being marketed as a family-friendly hotel, the kids club and related amenities were a significant letdown. The absence of high chairs in the restaurant was surprising, and the limited offerings in the kids club were not suitable for young children. This aspect directly contradicted the hotel's promotion as a family-oriented establishment. Communication Challenges: Communicating with the staff was a constant challenge, as language barriers made it difficult to have a normal conversation or even request basic services. This lack of effective communication further added to the frustration of an already disappointing stay. Lack of Customer Engagement During Checkout: The checkout experience was underwhelming, with the staff merely taking our payment without any inquiry about our stay or a farewell greeting. This lack of engagement left us feeling unappreciated as guests. In summ