Dobedan Beach Resort Comfort ''Ex Brand Alva Donna Beach Resort Comfort''

S-o, if you expect any guest Service from the Guest desk, forget it. It's Just an illusion an you should avoid this s-o called 3 star hotel !!!! Even after 3-4 hours nowbody Will be able to assist you în case you need any guest desk dedicated. Even if you ask the support from the reception they Will guide you on an answering Machine...

We really enjoyed our time at Alva Donna. The hotel is in a convenient location. The staff was really friendly and helpful. Special thanks to Cigdem, Can, Fikret, Zehra and Guldeste. They work so hard to keep us comfortable. Really appreciate that. Positives: - food was really nice. We were lucky to be present in the Gala night. Amazing - all members of staff were hard working and kind. - the room was clean and tidy. - the pools were large and clean. Cons: - the room was quite outdated. - the air conditioner was very noisy. - limited channel choices on TV - the restaurant was too busy. However, Can and Cigdem always reserved a table for us. Really appreciate that. - my experience with the Spa was nothing special. I had better ones in the past. I don’t believe they provide value for money. - the sea was so wavy. - Most of guests were Russian. A Russian woman pushed my son on the lift. So rude. I may consider to revisit Alva Donna in the future. Overall, I was satisfied.

Dear Administration of Alva Donna Beach Resort Side. I need a comment on the next situation. I am currently staying in your hotel with my mother and a child. This is our first experience in All Inclusive hotel in Turkey. Yesterday I found out that my friend from Germany who I haven't seen for 6 years happened to stay in the hotel 3km away. I wanted her to see my hotel which I wanted to recommend for her next family vacation. She came to see me after 9pm. She tried to call me but failed, because on the hotel territory it was so loud that I couldn't hear anything and did not pick up in time. She entered the hotel lobby, which was empty and went downstairs where the sofas were and finally reached me by calling. We spent some time talking and it was time for her to go home. We asked the man on the reception to call her a taxi. The receptionist started (literally speaking) shouting and abusing us, used bad words and refused to call a taxi! He said the visitor should have been registered before entrance for her security. After that he threw us out of the hotel into the darkness of the desert and the shabby market that surrounds the hotel. We managed to find a taxi by ourselves. The next day I received a handwritten note(which you can see in the attachment), stating that I will be fined 100 Euro for secretly bringing a guest into the hotel. My guest has never been in my room and didn't eat any food in the hotel as it was after 9pm. Noone has informed me about the hotel rules. There is no AGB or anything about the hotel visitors written on the website in any language and no notice of any kind on the reception.The hotel representative on my request to show the hotel rules showed me nothing and said "this is logical"! The hotel administration had not issued the printed out official bill/ fine rechnung . We find the situation unacceptable and contacted the CEO and the general manager. I find the hotel food ( with some exceptions), kids club, and show great and would have recommended it further but above situation just reversed my complete feeling and experience as negative.