Side Crown Serenity Ultra All Inclusive

Someone needs sacking as this hotel is shown as a 5 star, it is more of a medium rated 3 star. It is extremely dated and requires some massive work. Last year I stayed in a 4 star in Belek that was in a much better state. We visited in late June and it was busy, so much so that at some dinner sittings we could not get a table. Waiters only serve Turkish and Russians in terms of refreshments. The wi fi is the worst I have encountered for years. My room had a terrible smell which took days to get rid of, there was damage on all the doors and the balcony looked like it may crumble! The shower head sprayed water from the pipe not the shower head. The entertainment staff were extremely hard working and the Spa was reasonably priced and a good service. Overall, far better hotels for the money.

We had a pleasant holiday and the Crown Serenity is a nice enough hotel if you plan to use it as a base camp (as we did) as it’s reasonably priced. All hotels in Turkey seem to be granted a 5 star, you have to take that with a pinch of salt. I would pitch this as a good 3 star. Which we went out fully expecting. What to be aware of: - it’s on a busy road so expect some traffic noise. - there is a temple opposite and call to prayer starts at 6am. - you will get approached multiple times a day by sales people from the hotel - hairdressers, spa, special drinks, bingo tickets etc which can get a bit annoying. - the entertainment staff are great, really enthusiastic and there were some good dance shows but the entertainment program is generally poor. Bingo and tombola for example (another upsale opportunity and not entertainment). - aircon goes off in the night so we were waking up and having to turn it back on at 2am. - it’s listed as having a snack bar (pool) from 8pm -8am. Note this only serves drinks and not snacks. - dinner is very early 6-8.30pm and they start packing up food at 8.15pm. There is a late dinner from 11-1am for late arrivals. This means these is no food between 8.30–11pm. There are apples in reception and nuts at the upstairs bar. Otherwise you’ll need to buy from shop or go outside. There’s a town with lots of shops and some restaurants a short walk from hotel. Would recommend ‘Sun Terrace’ about 10-15 min walk. Excellent food and reasonable price. What’s good? - lots of fresh fruit and vegetables, breads etc always at meal times. - clean and spacious rooms - massages are great and reasonable priced - pool open all the time. I enjoyed getting up for an early swim. Water very good temperature. - mini bus station right outside the hotel so you can get to side old town for 55 lira or 2 euro per person. Very convenient. We went 3 times for dinner and to see the ruins. Go for sunset. Definitely worth the trip. You can also ride a camel here for 10 euro. - staff are quick to sort out any issues. - lots of sun beds and parasols for everyone - reasonably priced shop on site How could Crown Serenity improve? - replace single use plastic cups for reusable plastic. Better for environment - longer dinner time (til 9) and better service. We got our own drinks most days from the water station as no one came over. On the rare occasion they did we left a tip. We would have left one every time. There was one very good waiter, always smiling and asking people for drinks orders I didn’t catch his name but he had tattoos on his arms, young. - open the gym before breakfast at 7am - pool bar/patisserie staff should be present during listed opening times - provide snacks 8-8 as listed or change listing - more alcohol free options included. For example alcohol free beer, iced coffee etc - list what entertainment is showing somewhere in the hotel daily. For example Monday Columbian dance show, Tuesday Bingo, Wednesday Mongolian dance sho

We stayed here for 10 days. The Service was verry good , the Food also and everything was clean. The best thing was the Animation Team. They Are so carefull and we had so much fun with them . We will go here again

Was the first time i come to this hotel and of course will be not the last thanks for make me happy and make my kids happy A very special thank you to Shaimaa, who works in the Mini Club — she was absolutely wonderful with the children! Her kindness, energy, and warm spirit made a big difference. We especially enjoyed doing yoga sessions with her and dancing at the Mini Disco — both were so much fun for the kids and the parents. Shaimaa truly made our stay more joyful and memorable. ❤️ 🎨 With its anime-inspired charm, peaceful energy, and great care for families, Crown Serenity is the perfect destination for a relaxing and magical holiday. Highly recommended — we’ll definitely return!

Amazing hotel, great location perfect for families. Staff are helpful and friendly. The food was amazing. Beach shuttle bus runs every 15 minutes, would definitely return.

Gone to expensive which is what most of Turkey seems to be now, it's a shame because we love it there. Don't know why this has happened, the hotel and rooms are very good, staff are great and fun to be around, the entertainment is spot on for adults and children.