Royal Atlantis Spa & Resort

Nice hotel with decent food and good level of amenities. Some amenities that are advertised such as room service or iron in the room aren’t actually avaliable. Also, limited number of staff speak English so communication can be difficult. If you’re travelling with young kids, please be aware than loud music can be heard in the rooms until 11pm. Overall a decent place to stay but could do better.

The hotel is a really mixed bag… clean but lacks a lot of the basics - The air conditioning isn’t turned on and they refuse to turn it on. I suspect it doesn’t work and they keep telling you it’s not warm enough to have on. I had to really push to get a fan for my room as I can’t sleep in 20 degrees at night. That’s a hot evening for me. - There are no irons in the room and they refuse to give you one. Instead you have to pay laundry to do the ironing. 10 items cost us 20 euros ! - The food is cold and not the best. Really need to have microwaves so you can heat your food. Also there a ridiculous long queues for dinner and except to wait 15- 20 mins to reach the buffet bar! - Finally this is a German resort and there’s nothing wrong with that but the staff speak little to no English so it’s quite difficult to get help or answers to basic questions. Sometimes it feels like staff are being short/ rude but it’s a language barrier and it does make you feel like an unvalued guest. Ok but more 3 star than 5 as suggested. - A huge hotel and takes a good 15 mins to get from our room by reception to the beach. - Beach area is small and a tad overcrowded. Beach bar does serve a good hot lunch - We went all inclusive and no snacks are provided outside of meal times which is disappointing. I’m sure there are better hotels and would recommend trying somewhere else.

We arrived here at around 2am after a long flight and travel to hotel a family of 6 ordering 2 rooms prior however we were told upon arrival and check in that the rooms we reserved would be in complete separate blocks from one another we were told that because it was ‘late’ that’s the reason why they didn’t have the rooms available. To which we said that our rooms were reserved for weeks/ months prior so that excuse really wasn’t good enough as they had plenty of time to prepare and should’ve been aware of our arrival time prior anyway. They agreed to give us two rooms for the meantime in the same block different floors (for the night) we ended up staying in the one family room (for 4 persons) all of us as we were not happy being separated from children. We were told to come back the next morning after breakfast around 11. The next morning the lovely manager at the front desk gave us rooms a couple of doors from each other and they also kept us in one of the family rooms which we didn’t plan to be in which allowed us plenty of space. The normal rooms were a little on the smaller side. The fridges were stocked with still and sparkling water and a very sweet kind of children’s juice no cokes/fanta/sprite etc like I’ve had in other all inclusive hotels. The food was okay, a little repetitive at times. It was a novelty to see a different type of meat or dish on the menu. In between meal times they only offered warm drinks, bar drinks and sweet pastry’s and cakes/waffles and ice cream which again were very repetitive (I suppose great for the kids). The pastry’s weren’t very tasty at all very bland and mostly dry, hard and nothing fresh. The drinks were not very consistent as sometimes you’ll get Coca Cola and other times it tasted very watered down (same with sprite and Fanta). House keeping wasn’t consistent either some days they missed our room completely so for the next few days we had to remind them that we needed our rooms cleaned. The beach food was good and offered a good alternative option to what is served in the dinner halls. Overall staff were okay very few of them speaking English however the occasional English speakers were able to help and most members English or not were friendly. We enjoyed our stay sadly the weather wasn’t great (April) so the indoor pool and sauna was a huge asset to the hotel we made the most of our trip as much as we could however there were just a few missing touches for what we believe a 5star hotel should be.