Premier Inn Cobham

Dirty room, food on carpet, cobwebs between both bedside tables and walls. Room stank of Cigarette smoke, especially in bathroom and was told that people on first floor were smoking and that it was back feeding through the bathroom fan. One of many tired, dirty, poorly staffed Premier Inns, who send a blanket email response that reveals the futility of complaining. Disgusting.

Excellent customer service form Alex , very friendly and welcoming , she was extremely polite and helpful and always had a wonderful smile on her face , who could ask for any more after hard days work . Thank you very much Alex making us feel welcome.

Lovely quiet hotel. Standard Premier Inn in a quiet setting set back from the main road. The room was spotlessly clean and had clean towels each day. Breakfast was lovely..veggie choice available. Helpful staff and overall can't fault the standards of cleanliness. My only niggle would be a bit more storage space and an extractor fan in the bathroom but for 2 nights it was more than adequate. Would recommend

The entrance to the hotel was underwhelming, the palm trees are half dead and the grass is dead with **** filled planters randomly scattered alongside the path. Nice welcome from the front desk lady Room 42 was 27.5 degrees inside, no air con just a single fan and the icing on the cake was that the bathroom fan did not work, which we realised after having a shower, so the bathroom became a sauna!! Did ask for another fan, hotel full so non available. After going out to the races, we came back to the room and packed up and left as couldn’t face another night there. It was cooler in the hallways!! The hotel is tired, with blown windows and tired rooms Sort it out Premier Inn.

Stayed here in November & have stayed here before on previous occasions. Very pleased with our stay as always. Denise was on duty a lovely friendly helpful member of staff, had a lovely chat with her in the morning before we checked out. Would highly recommend a stay here.

A nice setting , but unfortunately it is all extremely tired and poorly maintained. On arrival I tried 3 different rooms to try to get one with more than half the lights working - without success. The comment from reception was they couldn't change bulbs themselves and maintenance hadn't been in for over a week. That evening the swivel plug in the ancient bathroom stuck closed so I had a basin full of dirty water. I reported it the next morning, by that evening they had done nothing and the lady on reception said there was no record . They offered us a complimentary breakfast, when we turned up the next morning the staff in the restaurant said they knew nothing about it. It simply appears nobody cares. I only ever stay at premier inn if I have no other choice.