Courtyard by Marriott Atlanta Windy Hill/Ballpark

This place is utterly disgusting. Curly long hair in bed and tub, everything is so old and gross, floors sticky, blood in grout of bathrooms. Don’t be fooled by the fancy exterior. This is worse than a Days Inn from the 1980s. Lady at front was nice and didn’t hesitate cancelling the rest of my stay when I told her I wasn’t happy with the room. She didn’t seem too surprised.

Very friendly and courteous staff. We stayed overnight after attending an Atlanta Braves baseball game. Room was clean. Just what we needed for an overnight stay. Extremely close to Trust Ball Park. We arrived earlier than the stated check-in time of 4:00 pm and was immediately provided with a room. The staff was very accommodating.

Location should be removed from the Marriott Hotel chain. As a Gold Elite member, I have stayed at many different locations from the Marriott Hotel chain. This is the worst one I have ever stayed in. The front desk personnel were very friendly and helpful but we had to be moved three times due to issues with our room that could not be resolved. The furniture is outdated, marked up and looking old. One room the door wall was unlocked, the window was unlocked and the air conditioner rattles very loudly. The second floor wreaked of ********* down an entire hallway. The quality control team should be visiting this location and evaluating if it should remain in the chain.

The day before our arrival I woke up to an email confirming the cancelation of my reservation. I spent 45 minutes on the phone with a very helpful agent and my reservation was reinstated. I wasn't given a clear explanation but the agent suggested that it was canceled by the hotel (not the Marriott system). When I arrived I was told that I had reserved two rooms. We had two mysterious calls to the room and heard only a dial tone (interestingly, the agent who checked me out had two hang up calls at the front desk while I was standing there). The air conditioner was very loud and 'clunked' on and off so we didn't sleep well. In the morning we looked forward to a simple breakfast but they were out of eggs, bacon, and fruit so basically couldn't serve anything on the menu (except oatmeal). I expect a quality experience at Marriott properties, and this was not that quality.

We stayed 4 nights and the staff was very welcoming. Room and AC were good and sufficient for what we needed. As mentioned before, very close to Truist Park and yes, the rooms are slowly getting dated.

The customer service is ok. The lady that check me in was nice, but for over 180.00 - 223.00 this room is horrible. Today is May 13th and It smells, it's not clean and the furniture is dated. I went to the front desk to ask for an upgrade and was told that's not possible. This is a waste of money. I feel like sleeping in my car, but it's to late - money spent. Do not spend your money here until they upgrade. As a Marriott BONVoY memetic this is unacceptable. 😡