816 Hotel Westport Country Club Plaza, and Ascend Hotel Collection Member

I checked it on Tuesday and checked out Thursday. My initial reaction to the whole shape of the building was “ This is odd, but OK”. I called to see if I was able to get in a little early and they were able to work with me and accommodate. The woman working the desk, Nicki, On Tuesday morning was so kind and sweet. When we walked in, she was being yelled at by a guest for hot water issues and handled it really well! We had hot water so not sure what that was about. We were in town for a funeral and found out she just lost a family member as well. -We are so sorry for your loss! The breakfast at this place was OK. They could use better quality hashbrowns. Pan fried hashbrowns would be better than the McDonald’s hash brown I got. Dinner options were slim Pickins at 5:30pm. We tried to order buffalo dip, but we informed that they didn’t have the ingredients and that the bartender didn’t know how to cook-He told us the Cook was on his way. We were talking with some other guests and they said they had a similar experience. You guys should really have a cook at all times when the kitchen is open. The next night, we saw Nicki EVERYWHERE! We saw her with a housekeeping cart going to clean a room, She poured us beers at the bar while the bartenders were gone for about a total of 10 minutes. She’s a hard worker! We came to the desk and asked for dinner recommendations and were greeted by another friendly face, think her name was Helen! Super sweet lady. They only had one elevator working, and we were told that the elevator company had been called, but never saw anybody come work on the elevator. The rooms were very nice and clean. We also felt extra safe With the security guard there when we went out for a late night bite. He walked us to our car. Thank you sir. The only thing that would bring me back to this property is Nicki and the rooms and convenient location. The restaurant could use some work on the food quality. -Chris and Laney

Beautifully crafted property, great water pressure. Exquisitely designed and decorated. Comfortable room, and the bed was also comfortable. Clean rooms and hall. Breakfast was great. Staff was professional and courteous. Check-in was seamless. Lots of nightlife and restaurants, lots to see and do and if you like walking, take a walk. Quiet neighborhood. I am becoming very fond of The Tapestry collection. Their properties are very interesting. This property represents the Westport route. There's always a great story. I will have to visit them all.

The hotel design was very nice its old holiday inn with good refurbish. This disappointing part was I am a diamond member .. an owners diamond in fact. They did not go out of their way. Or even follow the diamond benefits as they should the staff was rude about hotel policies. Not sure if it’s staff or ownership if you are diamond looking for good treatment I would stay away.

We really enjoyed our stay! Great location close to the Plaza and a 2 min walk to the Westport entertainment district! Clean rooms, reasonably priced and a great staff! Nice breakfast and wonderful service each morning! Then in the evening they have a nice little bar and a great bartender. Francisco and Raj treated us like family! We will stay here anytime we get the chance!

My wife and I came from Iowa for our anniversary and it was AMAZING! Francisco at the bar was great conversation. Nikki at the desk was amazing! She is the definition of great customer service! Our favorite part was the room! The bed is so comfy, it was like sleeping on a cloud. My wife loved the finishes in the bathroom... so much that we're copying the color scheme in our house remodel! We will be back again!

Checked in Sep. 30th stay is for 2 nights Lighting in room was minimal. Had no Hot water and said nothing could be done until tomorrow. This is totally unacceptable. Very disappointing customer service is awful. Only to lanterns working no bright lighting other then the natural light from windows