Hoteles Hampton by Hilton en Clichy

Stayed in this hotel for few nights with friends for a Christmas getaway. Surprisingly for the prize of the hotel I really like it, the rooms are decent in size. We got a twin room and our other friends got a family room which is massive having 3 beds in total , the other bed is like a sofa bed with a sliding door that could turn into a separate room. The breakfast is included, it is a buffet style serves with hot food choices and continental style. The pastries are gorgeous specially the croissant. You can also make your own waffle, which my friends really love. It is self-service so when you finished with your food you have to bring your tray in the dish trolley. The bar is open until 10pm with little selection. But there are resto and bars in surrounding areas if you like a lively vibe. The staff are friendly especially the male guy, which the name I forgot. We thought we can have dinner in the hotel, but he said they dont have dinner service. He told us we can have a takeaway delivered in the hotel and we can eat it in the hotel lobby, no problem. So we did and order take away and the food was gorgeous. The location is only 10 minutes walk from the train station, its not a busy area. Overall experience was going on fine not until on our last night. We book few months ago a river cruise which all of us were so excited about and it cost us about 80euros each, we paid im advance. We were so busy the whole day making the most of it while in Paris, so we decided when we arrived back to the hotel to book a taxi in the reception. It was 5pm when we book in the reception for 7pm pick-up, the lady said okay. Our river cruise was booked at 8:00pm. When we went down at 7pm thinking the taxi is waiting for us, hell NO TAXI. So we ask reception where is our taxi, she then said (different lady) they dont book taxi and its not there responsibility really. Told us then to just get the train, that time was already 7:20pm. So we walk up to the train station took us about 15 minutes walk, the distance from train to river cruise is about 30 minutes. So we missed our cruise and lost our 80 euros hard earned money. We decided to go back to the hotel, so frustrated and disappointed. We spoke to the reception staff and explain what happened, the lady that was their apologised and said it was a trainee that we ask to book the taxi for us and that she dont know how to do it. But what can we do now, we lost our 400 euros. The lady then offerred us a free glass of white wine each and said she will took to her manager & see if they can give us a token (which NEVER happened). We learned our lesson the hard way, never ever again book a taxi with a hotel crowd.