Los mejores hoteles de 5 estrellas en Cleveland

We were mostly very pleased with our 7 night stay. From the moment we drove up we could tell this was a great properly. The gentlemen who helped us instilled the utmost confidence that our car would be taken care of property. Check-in went smoothly and baggage handling (by one of the men out front) also great. We had a lovely suite. We requested that the comforter be removed and replaced with blankets. The housekeeper came immediately and took care of this request. We were not pleased that robes and slippers were not provided and even more displeased that no turndown was available either. At $1,000 a night this should not happen. A bigger issue was the lack of proper housekeeping. I have never seen so much dust in a room. I put a pair of black slacks on the vanity stool and they were covered in thick dust. I then looked around and found almost every other surface was laden with dust as well. Although we had service every day, the drape was left hanging off the rod, shower and fixtures left uncleaned and drinking glasses were not replaced. A lamp that didn't work was ignored even though we put the plug up on the table to show them. The pillowcases were not tucked on the pillows correctly. With no pillow protectors you could see the not great looking pillows. Also, not happy with the large bottles of shampoo, body wash etc., they seem to have done away with the small bottles that are easier to use in the shower where there is limited space. Also, a card on the counter telling you these bottles are for use while you are at the hotel. I inquired at the front desk, they said they are $50.00 each if you remove them. They also said the small bottles are no longer available. After using them, I have to say they weren't that great. Additionally, a shaving shelf would be great in the shower for the ladies. At breakfast one morning I went to the front desk to tell them about the abundance of dust. A lovely manager, Michelle Thomas was very nice. She immediately comped one of our nights and said she would address this with housekeeping. This is a lovely hotel. Staff, valet, front desk, restaurant are very nice. We would not hesitate to stay there again. It's a shame to see it improperly cared for. I will review Turn restaurant separately. It was a highlight.

La ubicación del hotel es buena. El vestíbulo es precioso. Pero la vista de la habitación no es buena & # 128078; el hotel en el centro de Cleveland está realmente en la parte inferior. En comparación con otras casas, la recepción no es lo suficientemente generosa, incluso la botella de agua cuesta $ 4 por botella. Las instalaciones de las habitaciones son modernas.

El hotel es espectacular (nuevo) y su ubicación excelente, pero la atención es deplorable, el desayuno nefasto, empeorado, si es posible, por el inadecuado (por calificarlo suavemente) trato del personal que lo atiende. Y, para rematar, te cobran lo que no deben. Para prescindir de nada que no sea el alojamiento.

My husband is a 23 year United States Veteran who has served active duty during several deployments. He is also a disabled American Veteran. Tonight, I was absolutely appalled at how horribly he was treated as we checked into the Westin Downtown in Cleveland, Ohio. It is a Marriot Bonvoy property and I am a member of their loyalty club. We had pre-paid for our room and I presented my husband's letter, from his VA Dr., stating the need for his dogs to travel with him. They are trained, crated and good travelers. She stated the letter meant nothing and she demanded to know how the dogs were trained and what my husband's disability was. This is even a pet friendly hotel! She was very rude and began to raise her voice. She was finally hollering at us in front of other guests because she said we did not know what we were talking about. No one deserves to be treated this way but especially an American Veteran. She embarrassed us and made us feel horrible. She berated us and told us our letter meant nothing. We had just stayed 5 previous nights, in other hotels, without issue. One was a Westin hotel by Marriot Bonvoy. Sadly, the people in the Lobby just stared at us and did not stand up for my husband. No one cared that he was a Veteran. She finally kicked us out of the hotel and did not reimburse us for our room. We have never been kicked out of anywhere in our over 60 years of life. She said she was calling security if we did not get out now. I told her I was going to report her and she said, ”Fine, do it.” I asked for her business card and this manager stated she did not have one. I asked her name and she said, ”Lisa with a y.” She would not tell me her last name and instructed the other desk person not to tell us her name. It was late, we had driven most of the day and we were so tired. This was supposed to be a fun trip to celebrate our 39th wedding anniversary. I cannot imagine any manager hollering and treating anyone the way my American hero was mistreated. I do hope Marriot Bonvoy does take action against this rude manager and refunds our money. She has actually broken the law by her illegal demands from my husband. There are no words.

Hotel ist gut gelegen - nur wenige Minuten in die Innenstadt und nicht weit vom Lake Erie. Empfang nicht sehr freundlich. Zimmergröße ok - nicht sehr ansprechend eingerichtet. Zimmer ziemlich kalt und sehr laut (Flugplatz, Amtrak,..) Es gibt ein gratis Shuttleservice in die Innenstadt. Selfparking gegen Gebühr möglich.

La experiencia de los clientes transformacionales siempre que mis alojamientos están en este maravilloso hotel. Bellas instalaciones situadas en el corazón de Cleveland. Transporte a/desde el aeropuerto por RTD sin tocar la calle utilizando la parada de la Torre City. Las habitaciones son de diferentes tamaños dependiendo de su reserva.

Este es un hotel muy único. Era originalmente un banco y mantuvieron muchas de las características. Las habitaciones eran espaciosas y las camas confortables. Hay una enorme gimnasia para los estándares del hotel. El restaurante se veía muy agradable pero no tuvo tiempo para comer allí. El bar de Vault fue maravilloso. Varios cajas viejas fueron convertidas en áreas de salón. Servicio de habitaciones (pastias y pizzas). El hotel está muy cerca (distanza de caminar) del estadio de béisbol y del campo de baloncesto.

Para un hotel bastante agradable. Estaba un corto estadía que no había comido desde el desayuno a las 4:00 p.m. Así que a las 5:30 p.m. un poco de hambre. Ordené de la cafetería en el lobby. Fue terrible bajo cocinado pizza Grasy. Un maricón de azul para el desayuno no tenía sabor ni siquiera sabor las azuleras. Me gustaría volver porque parece cargas que hacer en la distancia de caminar. Pero planeo seguir y no comer en el hotel.

¡Qué visita sorprendente! ¡Es un hotel de 2 estrellas! Las damas en el escritorio delantero nos ayudaron a inspeccionar y conseguir los scooters complimentarios para los niños que ofrecen. El hotel es un buen lugar con todo lo que está a 10 minutos a pie de todas las actividades en el centro de Cleveland. Gracias a todo el equipo de Kimpton por esta experiencia!! No puedes esperar a quedarse aquí otra vez!

Esta es una muy buena caliente!! Muy limpia y espaciosa. La puerta de la habitación no se cierra correctamente, pero además, este lugar es muy agradable. Estaría aquí otra vez por supuesto.