Fairfield Inn & Suites South Bend Mishawaka

房間乾淨，美食標配小冰箱和微波爐，早餐也是慣常的西式，所處位置也挺安靜的，遠離大都市安全這塊兒還是有保障的。

This hotel does get the job done as an affordable option in the area for Marriott Bonvoy guests. Nothing too amazing but not bad either which is very consistent with the Fairfield Inn brand where you can expect in-room microwave and refrigerators, bedside outlets to charge electronics, as well as the complimentary breakfasts. I requested a first floor room due to the amount of luggage I carried which was thankfully honored. Staff were pleasant throughout the stay despite what appeared to be multiple youth sports teams staying at the same time. (Might want to stay away from Room 117 though as it's adjacent to the indoor pool and susceptible to the loud echoes of guests playing in there.) I stayed here without a car so was reliant on rideshares to get to/from the airport. However there's decent food options that are within walking distance with the University Park Mall being about 10 minutes away in one direction and a Target another 10 minutes away going the opposite way. There's also a Transpo bus stop nearby where you can catch the 15A bus down Grape Road on one direction which should give more options or towards the Mall where you can connect with the 7 to reach Notre Dame (though be warned that the 15A is only hourly and the commercial stretch of Grape Road is without sidewalks!)

I booked a same-day reservation at Fairfield Inn & Suites by Marriott South Bend Mishawaka for my cross-country drive. Althought the website for this hotel says it’s 24 hours, there was nobody at the front desk to greet me upon arrival, and the after-hours number listed on the front door went straight to voicemail when dialed. I waited 30 minutes in front of the property, as the entrance door was locked due to it being after hours, and I figured the employee might be on break, but nobody showed up. I attempted to call every number listed for the hotel during that time, but the hotel line rang and rang, and the after-hours number went straight to voicemail every time. I was unable to even get inside the lobby to wait for an employee to show up, and it was getting later and later into the night, so I was forced to give up and go to a different hotel nearby. Not until I was already showering at my new hotel did I receive a callback from the after-hours number, which I missed since I was in the shower, yet still went straight to voicemail when called back. Since I was unable to even get into the hotel, let alone check in, I attempted to request a refund. After almost a month, I was met with a response from the hotel saying that they have strict refund policies and they wouldn’t be able to offer me a refund on my booking. I thought this was wild, as I wasn’t even able to check in, and I had to continue my drive across the country, so I was forced to go elsewhere. This experience really opened my eyes and gave me a negative opinion of the Marriott brand. I wanted to share my unfortunate experience in hopes that it might lead to some changes that make things better for any future customers.