Best Western Plus Atrium Inn Suites

Clean, but more staff needed for service needs Clean place. Low staffing levels. Put the “please clean room” sign on door handle, found that trash and towels weren’t replaced. When I went down and even called to the front desk to try to get towels, there was nobody available. Attempted to reach someone for a solid 15+ minutes. I watched the phone ring ant the front desk. Even knocked on employee doors, to no avail. (I was unable to get new towels) Otherwise clean, staff that I did meet were friendly enough. Decent breakfast. Easy check in and check out.

Upset with check-in we there on a Little League Softball Region tournament and had reserved 20 rooms and some people checked in on Thursday evening the rest of us on Friday after lunch when we arrived to find out that the rooms were ready, but their policy was you couldn't check in until 3pm so 6-7 families had to wait to be able to check-in. this is the first time this has happened to me and i travel a lot usually if the room is ready you can check in. we will never book in this hotel again for that reason especially with 20 or more rooms. the lady at the front desk on Friday was rude and would not help anyone until 3pm and because of that i didn't get into my room until 3pm because of the back log of people trying to check-in, do I get a discount because I couldn't get into my room until 3:30 instead of 3?