Tu alojamiento en Phong Sơn

5-star calidad de servicio estándar Cuando hay un problema, listo para recoger y corregir para los huéspedes en el tiempo Las visitas del personal son muy atentas, aunque a veces un poco entusiasta ^^ Todavía es un poco lamentable que me vaya solo, pero no soy flexible para conseguir 2 masajes como en el paquete Aparte de que todo es perfecto ^^

Cuối tuần rực rỡ bên Hachi cùng bạn bè. Một Hachi rất bình yên, xa khu phố thị ồn ào, không khí trong lành với những vườn bưởi rung rinh. Rất đáng để tận hưởng với không gian ở nơi này và nhân viên rất xinh và chu đáo. Và phòng rất thoáng đãng không bị bí.

I have stayed at several hotels in Hue, but my experience at Hue Ecolodge was particularly disappointing. A few days ago, I visited with the intention of swimming and was informed that the entry fee was 150,000 VND per person, which we accepted. My sister arrived first and paid for our group of six. However, upon my arrival, I was unexpectedly asked to pay an additional 150,000 VND for pool access, despite my sister’s payment covering this cost. Upon realizing that I had overpaid, I promptly approached the reception to request a refund for one person. Unfortunately, my request was declined, as the staff stated there were seven people in the pool. We politely asked the hotel manager to address the situation, but his response was unsatisfactory, leaving us feeling disappointed. While the amount in question may seem minor, it reflects the hotel’s handling of issues as they arise. Additionally, I would like to address concerns regarding cleanliness. I have attached a few photos to illustrate the state of the hotel. The pool and garden areas were littered with trash, and the swimming pool filter ditch contained dirt. Given these conditions, we decided to leave the hotel as soon as possible.

A number of reviews have commented on the location of this resort. It is located beside the river, about 5km from Hue. At the time of our visit (late April 2024) there was road work on the last couple of km’s of the road before the resort. We were told this should be finished within the next few months. However we had drivers pick us up and drop us off without incident. We also saw other guests using taxis, and we had no problems getting Grab cars to collect us and take us back (for a total cost of less than US$10 for the 2 trips). The shuttle referred to on the hotel website is not currently operating, but we did not see access as an issue. As an upside of the location it was very peaceful at night (our previous stop had been at Hoi An where the river resort we stayed at in the centre had been quite noisy at night.) Some comments have also been made on the gardens being over grown and the resort being run down. We did not see it this way. The gardens are not formal – they include fruit trees which are being farmed for their fruit – but they were being actively maintained. The pool is very nice. (See photos) The room was comfortable and clean and tidy with excellent air conditioning. The bed was very hard and some more storage space in the room would be good. The staff were all friendly and very eager to help with things like organising transport and suggesting places for meals. The resort was not very busy at the time of our stay. As a result, while they had the breakfast buffet operating on our first morning (a weekend), on week days the routine was to collect a form from reception to select your breakfast and time, and drop it back to reception the night before – it was then served in the restaurant at the time chosen. This seemed to work well. We ate in the restaurant the first night, and the food was good, though we were the only people in the room. Most guests seem to opt to get transport into Hue-proper for dinner, where there are lots of great options for a meal. All in all a very pleasant, comfortable and quiet stay.