Tu alojamiento en Spring Lake

La experiencia más peor y más inprofesional con el asistente de Maxx Millman. Cuando hablaba con él sobre un problema de piombo en nuestra habitación, hizo comentarios inteligentes sobre nosotros que teníamos un ”erro de usuario” y sugirió que no entendíamos cómo usar el baño correctamente, cuando en realidad, Tenemos otra habitación del tipo exacto y sabíamos cómo funcionarla. Además, cuando pedimos que se le entreguen los servicios de mantenimiento, el personal del frente nos informó de que no había nadie disponible para ayudar y no había otras habitaciones para cambiarnos a que nos quedamos “de opciones hasta la mañana” (cuando estaríamos en la mañana) Al final de nuestra estancia, cuando pedía algún tipo de compensación, Maxx nos dijo orgullosamente que “Comíamos la bife. “ Esta frase fue extremadamente ruda, condescendente y degradante, considerando 5 adultos profesionales educados, trató de corregir esta cuestión y claramente no fue un error de usuario. Después de llegar a un compromiso sobre la compensación y unas horas después de que dejáramos la propiedad, Maxx nos envió un correo electrónico y nos dijo que creía que era un “error de usuario” y recargó la cantidad que inicialmente se creó por esta enorme inconveniente de no poder La gente que se ha convertido en un hombre de la familia, es un hombre que se ha convertido en un hombre de la familia. Los propietarios deberían escuchar las otras críticas pobres y considerar seriamente la terminación de su contrato para la mejora de todos los huéspedes y empleados. Y ya que sé que Maxx estará leyendo esto, la próxima vez que intentas usar una frase Judy Judy, asegúrese de que aterriza correctamente y sabes quién estás hablando porque este hotel no era “filet mignon”. 🥩

Arrived at hotel on a Thursday, only 3 cars in parking lot. I asked for 1st floor. Was told it was not available. I asked about cancelling and getting a refund. Suddenly, a first floor room was available. Went to the room and the light switch by the door didn't work. The table lamp didn't work. Had to walk all the way to the back of the room to bathroom to find a working light. Upon further investigation, I found 3 missing light bulbs in multiple lamps. I have photos of the mold in bathtub and dirty toilet. Socket by sink did not work, even after pressing reset button multiple times. When checking out, I asked for a receipt or other proof that I checked out on time. Received push-back from desk clerk on that, too. Because room was so dark and I had to use my personal hair dryer in a socket other than the sink area, I accidentally left it behind. I called the hotel 36 hours later, and was told nothing was found. That is not possible as I went from the room to my vehicle to my home-so desk clerk is lying. I had stayed in this same hotel 6-7 years ago. While not great, it was good enough then. This time it was absolutely inexcusable. I tried to leave a review, but could not. I tried to call and give a review, but a language barrier (including the desk clerk) kept me from doing that. All I received from corporate customer service was lame, pathetic platitudes. I didn't expect any refund or other compensation, but I expected to be taken seriously and not handed a company line of BS

Este hotel parece estar en dos filas de habitaciones de historia únicas más antiguas, con entrada exterior, con una adición más reciente de un edificio central de tres historias, con habitaciones con entrada interior. El hotel está situado en el centro de la ciudad, donde se encuentran los alrededores de la ciudad, donde se encuentran los alrededores de la ciudad, donde se encuentran los alrededores de la ciudad, donde se encuentran los alrededores de la ciudad, donde se encuentran los alrededores de la ciudad, donde se encuentran los alrededores de la ciudad, donde se encuentran los alrededores de la ciudad, donde se encuentran los alrededores de la ciudad, donde se encuentran los alrededores de la ciudad, donde se encuentran los alrededor El hotel es muy ruido, pero con una estrella con salas interiores. Nuestro cuarto tenía un tubo/douche. El desayuno proporcionado era mejor que esperado con dos fabricantes de waffles, fruta, bagalos, yogur y biscoitos y secador. Las galletas se salieron antes de que pudiera probarlas, pero las waffles estaban un poco delicadas en el sabor. Una puerta de McDonald's y un restaurante chino decente y caro, Fortune Cookie, con salida en el centro comercial a una distancia de caminar en la esquina.

The hotel was very clean. It’s updated and the room was nice. The Checkin staff was nice and helpful. Sara who works nights is so sweet and helpful. The sweet lady that makes the breakfast and keeps it stocked was a delight. She was smiling and sang song every morning. She was by herself and it was a busy weekend. She never complained or acted irritated. The bed was comfortable. Water pressure was good. Only complaints were the internet wasn’t that great. And breakfast options could have been better. But, what was there was fresh and delicious. I’d definitely go back.

The hotel is brand new, can still smell fresh drywall etc. This adds to the rating because everything seems clean and fresh but the workmanship of the building is terrible. It looks like it was slapped together by random people off the street. The little staff that was there was very pleasant, friendly and helpful. The breakfast was well stocked and clean with a bit of variety from one day to the next. There was coffee and tea available 24/7 which is always appreciated. There were minor annoyances about the hotel like a lack of blanket for the pull out couch (this should be clean and available in the room if you book a suite always) when we asked for a blanket for our daughter they said they gave them all away. Thankfully we had brought a small one from home. Also our 6 person suite came with 3 towels. Obviously I can ask for more but if I have a room for 6 people for two nights, 3 bath towels clearly isn't going to cut it and it's inconvenient to have to go wait in line at the lobby for towels. Same goes for the pool, you had to ask for towels. This might help cut down laundry but it seems to big down front desk staff. Overall it was a nice stay and I'd return if we needed to stay in the area. Close to target and Meijer and Culver's amongst other shopping and quick eats.

Please note, I have had Diamond status with Hilton for more than 10 years. On this stay, my family stayed in 2 rooms at the Hampton Inn Muskegon on the night of June 15, 2024, and checked out on Father’s Day. My family has stayed at this hotel before, and it was nowhere near this bad on our previous stay. The fact that they claimed to be out of all the Diamond member benefit snacks other than bottled water was a tad annoying, but minor. Let’s get to the bigger issues. On this stay, this hotel was quite the mess. The rooms were filthy, with all sorts of trash behind the beds, and with stained sheets. The fitness center was also quite filthy and dusty, and with zero towels. The breakfast area is added to the filthy areas. Additionally, the breakfast was supposed to run until 10. However, I’m told by another that they stopped restocking anything at 9. I went to the breakfast room after my morning workout, so I got there at 9:35 to find most of the items were completely gone. No employees were visible in the breakfast room, so I asked at the front desk if it would be possible to get more waffle batter. The person at the desk said, “Absolutely!” She then left the counter, presumably to talk to the person in the kitchen. 15 minutes later, I still hadn’t seen anyone in the breakfast room, so I went back to the front desk. The person I originally asked was back. She then said, “Oh, it is too close to the end of breakfast. We aren’t going to mix up any more batter.” So, I was left waiting for 15 minutes, expecting to see the batter refilled, but was just forgotten about. I didn’t even receive an apology for my wasted time. And my wife had been in the breakfast room at 9, when she heard someone else ask for more waffle batter. Apparently, 1 hour until closing of the room was still too close to the end to justify mixing up more waffle batter. Note, I’m not a big breakfast eater, but I really like the Hampton Inn waffles. It is the primary reason I stay at Hampton Inns. As we were checking out, I uncharacteristically asked for a refund, as this was easily the worst Hampton stay I’ve had in over 20 years. The clerk said he’d mention it to management. Considering how I failed to get notified about the waffle batter, I don’t have a lot of faith in ever hearing back on that refund possibility. So, I contacted Hilton via the app. The response was underwhelming. Their response included the following statement: “I apologize for the inconvenience caused. We will have your feedback shared to relevant team so that they can have the changes implemented as soon as possible this is the best we can do from our end at this moment. Rest assured that this does not correspond with the caliber of service or standards that any guest would anticipate receiving. Your comments will be shared with the relevant management team to ensure any shortfalls have been addressed and rectified. We appreciate your bringing this to our notice.” There used to be