Tu alojamiento en Racine

I don't often do public reviews like this, and usually only if they're very positive, but after filling out the hotel survey received by email after my stay and getting no response to my comments, I thought I'd post here. First, calling our room a ”junior suite” was a stretch to say the least. Even in a Courtyard or similar, a suite implies a separate seating area, sometimes with an additional TV. This room was basically a couch in front of the bed and about 4 feet from the television making it essentially unusable and just taking up what limited space there was. Charging over $100 a night more than a standard room was pretty much unacceptable in my opinion. After checking in, I even asked the lady at the front desk if it indeed was a junior suite and she confirmed that it was. But looking at the diagram on the back of the door it sure didn't seem like it was 50% more space as advertised online. Also, was this a king bed as advertised? My wife thought sure it was a queen. A couple of other items I had issue with. I had made a reservation for the restaurant for the night of July 4th which the system accepted. Then the next day I got an email it was cancelled and a short VM saying the restaurant was closed that night. I understand the need to give staff a break for a holiday but you do bill yourselves as a full service hotel so I would expect at least some food service. Also, at Eave that night, the bar service closed at 9:45 before the fireworks even ended and the female server rudely told me my ”complementary” drink tickets were no longer valid and to take a hike. Final issue...sauna was out the entire 3 days we were there with no explanation before or during our stay. Was a selling point to me when I booked so very disappointed it was out of order. Knowing something about saunas it's not a complicated piece of machinery so not sure why it wasn't operational. Saving grace was the Marguerite restaurant the next night when it was open. Food was solid and our server (Arel?) was excellent, especially since she told us she had just started. She's a keeper! Overall, good location and good potential, but currently the value just isn't there.

Very friendly and great service will recommend to my family and friends

Ven aquí para el fin de semana y agradablemente sorprendido por la limpieza, servicio al cliente y facilidad. Las habitaciones son especiales y limpias, la piscina es grande y bien mantenida, el desayuno es maravilloso. Nueva gestión está trabajando en un nuevo restaurante. ¡Volveré!

Please stay elsewhere! This place stole money from us! I wish I read the reviews of this place ahead of time but we were travelling and needed to stay somewhere for one night. Once we got home from our vacation I checked my credit card and this place charged an additional 2x $100 and 1 x $50 ($350 Canadian). I called and have never spoken to anyone more rude and arrogant. He told me the charges were for smoking. I told him we do not smoke, there must be an error and he said there was “evidence”. To reverse the charges I would have to speak to the manager. Well I never heard back, and called and left messages another 3 times. Contacted Sonesta, the parent company 4 times and each time they were very polite but just forwarded my concerns to the manager at the property. I never was given any breakdown as to the additional charges, no courtesy of a response and discussion over these invalid charges. I was going to complain to the BBB but they already have a “F” rating. I would have rather slept in my car at a nearby Walmart. Thankfully my credit card company investigated and reversed the charges but unless I hear otherwise, this is theft, pure and simple.

La habitación es muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, El hotel está muy bien situado, y el hotel está muy bien situado.

Buen desayuno