Tu alojamiento en New Hartford

Nice newer place with a big fridge, stovetop, microwave, and dishes in the room. Comfortable bed, good internet speed, and good TV channel selection. A good breakfast was provided. Convenience store very near hotel and shopping malls just across the highway (can't walk there). One major peeve: The electric outlets on the side of the beds only function if the light switch is turned on. So if you plug your phone in to charge overnight and shut the light to go to sleep, your phone will be dead in the morning. Good location near the thruway and close to Utica.

Este hotel gana muchos premios del Hilton Hotel, y por buena razón. El hotel está bien gestionado, es limpio y es cómodo. He estado en este hotel 100+ noches el año pasado y nunca me ha decepcionado. Adoro la ubicación, está en la orilla de Nueva Hartford, así que es sólo bloques de restaurantes y tiendas, pero también está adyacente a abrir áreas forestales, para que puedas caminar y relajarte escuchando el bosque (que a menudo hago). El hotel dispone de todas las comodidades normales de una casa de huéspedes (cucina con nevera de tamaño completo, ventiladores de techo sobre la cama, grandes espacios, etc.), por lo que es un gran hotel para estancias de larga o corta duración. El hotel es un hotel muy agradable y muy agradable.

I booked 2 rooms at this property (Quality Inn and Suites, New Hartford) via ******* for Oct. 11-13th. We were going to New Hartford for a family reunion. I also recommended others in my family to book there. In total we booked 5 rooms at the property. It is a 3 star property, and we knew that going in. What I didn’t expect was the terrible service and attitude from the staff especially from Vimal Patel. We checked in as per usual. Had a comfortable overnight sleep. I noticed in the washroom there was a sign that said, if we wanted the towels changed, to drop them on the floor and new ones will be left. This signage indicated to me that someone will be entering our room at some point to clean the room, and if they noticed the towels on the floor, they would change it. The signage that we hang on the door asking for housekeeping or do not disturb, stated “do not disturb on both sides”. So I did not hang it outside the door so that the cleaners could enter and clean the room. As we headed out for the morning, I noticed 2 cleaners outside in the hallway. I went and spoke to them and said, when they are cleaning our room, I would like 2 extra towels left. English language seemed to be a barrier to them as they spoke back to me in another language. So, I went to the lady at the front desk and told her that I had requested extra towels from the cleaners when they were cleaning my room, and could she please ensure that they do that. She said ok. When I came back to the room around 2:30 p.m., I saw that the towels had been replaced but not the bath rug and the bed was not made nor the room tidied. Hence, I called the front desk to ask why the room had not been cleaned. I spoke to Vimal Patel. He said in order to have the room cleaned, I should have called the front desk per the notice in the room. I asked what notice and why didn’t they inform of us of this upon check in. This notice I subsequently found is a small one under the TV). Also, I had spoken to the cleaners personally and the lady at the front desk about extra towels when they go to clean the room. He said it was “the law” that they don’t clean rooms unless we call the front desk (I guess speaking to cleaners and front desk does not count.) I asked if I could get a printed copy of “the law”, he got hysterical and started berating me. He then said, if I didn’t like it, I could leave and he would refund the money. I told him I wasn’t going to leave (there were 5 rooms that my family members were occupying while we were in the town and I didn’t want to further inconvenience myself.) however, I would deal with this matter when my stay was over. When we checked out the following morning, I asked for Vimal Patel (Owner/manager I presume) to tell him face to face that I had been unhappy with the level of service, especially from senior management. Once again, in front of my family and others staying at the hotel, he raised his voice and started berating me. His body langu

La ubicación es buena. A 100 metros de la estación de metro de línea roja es muy conveniente. La variedad de desayuno es muy poca. Es un desayuno estadounidense sencillo. La leche de pan y huevos de mesa

Hotel in downtown Utica, the hotel itself does show some wear and tear, due for some upgrading of the rugs and some repainting. The room had a strong odor of Fabreez which was a little overbearing when you first entered the room. The bar and restaurant area is rather drab, looks like you are eating in a warehouse and not a hotel dining room. The rooms themselves are a good size and a comfortable bed. There are plenty of outlets for your electronic gear and a good amount of counter space. The bathroom was one simple word, tiny! You could not sit on the toilet and close the door at the same time! The staff itself was very good but spread very thin. There were times when the front desk was not manned for an extensive period of the time. Like all Marriotts there is a nook where you can get essentials and snack, that is the good news. Bad news is it was not well stocked. Keep in mind this is a downtown hotel, the area is rather dead at night. This did not bother us but if you are looking for shopping or other activities this hotel may not be a good choice for nightlife.

El hotel recomendado por el cliente es un edificio antiguo que existe desde hace cien años. La ubicación está en el corazón de la ciudad de Utica, desde la estación de tren, a unos 10 minutos. Todos los aspectos son buenos, después de todo, es la marca Hilton. Lo único que no entiendo es que al hacer la reserva, hay comentarios para intentar organizar las habitaciones en los pisos altos. El hotel parece prestar menos atención a las órdenes de Ctrip. Aunque la tasa de ocupación del hotel no es alta, la habitación opcional debería ser mucho, pero aún está dispuesta en el cuarto piso, y la habitación está cerca de la carretera, es ruidosa.

The ambiance here was always inviting and comfortable. I was completely impressed with their professionalism and customer service at the front desk. The staff was amazing and beyond that just so friendly! The breakfast was very reliable and I enjoyed the coffee, feeling absolutely no need to walk to the Starbucks across the parking lot (which was one of the reasons we booked a room here). What a pleasant surprise. Our room was clean and comfortable. The exercise room and pool were well maintained. Another bonus, several great nearby restaurants in walking distance. We would definitely choose Fairfield on a return visit to Utica area.