Tu alojamiento en Navarre

The room we chose to celebrate our anniversary week was a gulf-front king suite, and it looked exactly like the pictures. The shower was the largest we've ever had in a Springhill Suites hotel. The oceanfront view was stunning. However, when we walked into our room, there was a very musty smell and I saw water all over the floor around the bed. The culprit was a refrigerator that had iced up and was now defrosting all over our room. As the phone to the front desk didn't work, we went downstairs and reported it and maintenance brought up a different refrigerator, that unfortunately had not been cleaned, but was an improvement over the leaking one it was replacing. Although they offered to give us a different room, we had already unpacked some and decided to wait for the new refrigerator. Maintenance was friendly and cleaned up the water all over the floor. The staff at the morning breakfast buffet was first class, friendly and attentive. Although everything was fresh and plentiful, the selection varies little during our 8 day stay. However, there was something for everyone. There could have been more seating for the number of people who come down for breakfast. We had to wait for seating more than once. The wonderful staff kept us in towels and fresh sheets all week. They were very friendly and efficient and available for everything we needed. After having stayed at several oceanfront resorts over the years, I was shocked and disappointed that Springhill Suites in Navarre has such a poor HVAC system or whatever should control air quality and humidity. There was a noticeable musty smell all week, probably from the water issue mentioned earlier. I reported this to the front desk too. The room was so damp all week that towels never dried. Bathing suits that were dried on the balcony during the day got damp once they were brought inside for the night. In fact, even though I did laundry one day and was bringing home half clean and half soiled laundry, everything was so damp when I packed it that all our clothing, clean and dirty, had to be washed to remove the musty smell once we arrived home. Huge disappointment. I mentioned it to the front desk staff on the first morning there, and again at checkout when I was asked about my stay.

I want to start by saying I NEVER make bad reviews. I'm an easy going person. Well I called earlier in the day of when I was to arrive to tell them my flight was delayed and I would be getting in at 1:00am, I thought it was the courteous thing to do. This was the night of CloudStrike (in which we didn't know at the time was going on). The airline then left us up in the air until 3am and said it's canceled. I called Days Inn, Navarre the next day to let them know what happened and I would appreciate a refund. The lady was rude and said because I called to tell them I was delayed till 1am I could call at 3am... Uh, no, because I knew at 12:00 pm I was delayed and that's when I called. So I called two more times to talk to a manager and finally the 2nd time she would talk to me, and she said the same thing. So I said ”at 3:00 am you expect me to lookup the phone number and call you, then get on the road and drive 3 hours home from the airport in which I hadn't slept all day and night and figure out how I'm going to make it down to Florida?” She was extremely rude with me. This is the reason for my 1 star. My only time I make a negative review...