Tu alojamiento en Missoula

Stay away from this hotel. Wish I had an option to give negative reviews to this hotel and its management. I arrived at this hotel around 1AM on 07/26/24 for a night on my way to visit Glacier National Park and was left stranded the whole night as they were unable to check me in, citing power outage and inability to access their systems. I could see the hotel had partial power and the lobby had lights and even people were checking out early in the morning but despite all this they denied checking me in. I tried frantically calling hotels around and was unable to find one at the dead of the night and having no place to go I was left stranded in the hotel lobby. I felt unsafe in a completely new city and since I had no vehicle, I had no option but to stay in the hotel lobby through the night. In addition to that, upon confronting them, as to why they didn't deem it important to inform me about this before hand, they were clueless. Instead they asked me to sign on a paper with my details so they could verify my reservation and cancel charges if any, when they have their systems back. This behavior could not have been be more pathetic and unprofessional. To my utter astonishment my card was never charged even when I hadn't checked in. As if this was not enough, they scammed me by reserving me a third party airport pickup without mentioning anywhere that it was a paid service. I had called the hotel 1 day prior to my checkin and had requested for an airport courtesy shuttle that was mentioned in their website and was given a number to contact and reserve a shuttle .I was picked up by a shuttle and when I reached the hotel the shuttle driver charged me $35 saying they were a private company and not part of the hotel. I was never informed about this. I would have preferred Uber since the hotel was just 2 miles away from the airport and it would have hardly cost me $10 for the trip. Few things about the hotel checkin issue that raised my suspicion that they were oversold and the issue they mentioned about system was just an excuse. - By default when you have a confirmed reservation and you don't checkin you would get a charge on your card, but I was never charged for this booking. - Hotels around that place were all booked for that night. - They never reached out to me to inform they had an outage so I could have planned accordingly. The reason for power outage was a storm the previous day which means they had plenty of time to reach out to me. - This hotel had a lot of people and power was not completely out. They could have verified my reservation by calling their customer care or their other franchises , few blocks away, that didn't have any power issue. The sad part is, even after raising this issue multiple times to both hotel management and IHG customer care, nobody has reached out yet.

Yo era empleado del Home2Suites durante muchos años y comprendía la importancia del servicio al cliente y la actitud con las propiedades Hilton. Mi marido está deficiente y después de un largo día de conducción, nos llamó al lobby para preguntar si uno de los empleados podría traernos unas cuantas placas y plata para que podamos disfrutar de nuestra cena antes de la cama. Estaba en mis pijamas y pensé que era una simple petición. El agente que respondió al teléfono dijo: ”No lo hacemos. Tendrás que venir al lobby y conseguirlos”. Mi marido se fue al lobby y encontró a los tres agentes sentados en una de las mesas del restaurante, reír con sus teléfonos celulares. El hotel de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de No es un hotel de vacaciones, pero no es un hotel de vacaciones. El Marriott está justo por la calle y voy a probar esa propiedad.

[Ubicación] es completa y conveniente. Hay muchos hoteles en los suburbios de Missoula, muchos hoteles en la ciudad, Starbucks, etc. Muchos de los camareros de Starbucks son muy entusiastas y enérgicos. Proporcionan ayuda y orientación variadas durante el intercambio. Muchos restaurantes de comida rápida están muy cerca de la autopista 90. Son adecuados para viajes de ida y vuelta desde y hacia Yellowstone / Seattle. Puede tomar la autopista i-90 cuando salga temprano. [Servicio] La recepción es relativamente entusiasta. Si hay muchos clientes, puede ser normal. Cuando me fui, fui a la recepción para explicarle que necesitaba hacer un recibo. La abuela dijo que estaba bien. Miré hacia arriba y encontré a otros turistas detrás de mí. Me dijeron que puede conectarse en línea para descargar. Me quedo sin palabras. [Instalaciones] Las instalaciones de la habitación son relativamente nuevas, la cocina Las herramientas son muy completas, los gabinetes del comedor son grandes, muy convenientes, la cama es tan suave y cómoda como siempre, el inodoro del baño, el lavabo están muy limpios y nuevos, cuatro- satisfacción y media; [otro] estacionamiento conveniente, viaje conveniente, aunque circundante Un poco de sensación de desolación, pero el propósito es la estación de tránsito para viajes de larga distancia, comer y beber son muy buenos, la satisfacción general. Ya son dos estancias de ida y vuelta.

Pros: We did get an upgrade as Diamond members. Great location if you are going to a game or concert at the University - easy 15 min walk. Staff is super friendly and efficient. The hotel actually offers room service which we didn’t use but was nice to see. Rooms are clean and generously sized. View of the river is nice. Food at the restaurant is good enough. Ample parking with no charge for it. Fitness center has a Peloton. Cons: Hotel is showing a little wear. Access to the aquatics center is only free when the hotel pool is not available. Room rates are really high when there is an event at the stadium. Restaurant service (especially at breakfast) can get overwhelmed when hotel is full for concert or game. Fitness center is on the small side. Wi-Fi is super slow.