Tu alojamiento en Midland

Well.. Instead of service I received discrimination from the desk staff and then management threatened me the next day when calling about a refund. Now they have a lawyer involved when all I want is an apology. The situation: We checked in earlier in the night and came back around 1am after a great day in Midland. Our door had blood on it behind the door handle. I asked to have it cleaned by the staff, they offered me a bottle of hand sanitizer. Literally told me to do it myself with hand sanitizer. They then relented and gave up a Lysol wipe after claiming to not know what one was. I then cleaned the blood myself. Next? No soap in bathroom to wash my hands. Next? Tried the jacuzzi tub that we payed extra for - no water. Went to desk and was told ”nothing I can do.” This is where the discrimination comes in - I have Parkinson's disease, and stress makes me shake. As soon as I started shaking the employee said ”You are just rude, and I don't have to deal with you,” and then hid behind a wall in the office, like a child, while I calmly (while being rightfully pissed) explained that I was not rude at all, but disabled. She never came out to hear me, and I grew very frustrated and made this known. So, my wife and I packed then checked out. We stopped back at the desk to ask about a refund and the woman stood in the lobby and simply ignored me, refused to give any helpful inclination as to how to resolve this issue. Until! She finally opened her mouth and said these profound words; ”Sir, there is nothing wrong with you and you need to leave MY hotel before I call the police.” MIND BLOWN! I then gave her the largest piece of my mind anyone has ever received, then had my wife take over the drive home because there were no other rooms available in town, and I was too symptomatic to drive us home myself. My wife, who has high anxiety when driving at night, was forced to drive us home at 1am or let us sleep in the car. Next morning I called the manager and she wouldn't even let me speak, stating that the employee accused me of spitting on her and that she ”trusts her” (so much so that she didn't even need to hear my side of things apparently). Then she said they may contact the police. I laughed at her and told her to watch the tapes. This absolutely never happened, I would never do this. I was a public servant, a 911 dispatcher, before my diagnosis. I help the community, I don't spit on people, nor discriminate and act like a child at work. They then seized contact with me and Mac their attorney has since emailed me and told me to stop attempting communication them. I asked for nothing more than an apology and assurance this wont happen again, and they turned me over to their non responsive attorney. Stay Tuned, I'm not letting this go. I wont let this happen to another member of the Parkinson's community, or any other. DO NOT STAY HERE! ******* thankfully refunded the room for us.. go check them out. This Holiday-Inn looks nice, but they employ and prote

La habitación es muy agradable, pero no es muy agradable. Nos hemos intentado desactivar el aire de la unidad de pared sin suerte. Entonces llamó al escritorio frontal que ofreció que subiera y ayudar. Después de comprobar la unidad se decidió que el aire acondicionado estaba roto. Así que volvimos a la frente para ver qué opciones habían sido de allí. Eso es cuando nunca he experimentado un servicio tan terrible al cliente en mi vida. La mujer en la oficina nos dijo que desafortunadamente se vendieron para la noche, y también fue desafortunado que decidimos reservar a través de un tercero (USAA) que un descuento es improbable. Después de informarles que no había manera de dormir sin aire acondicionado cuando se ha ido a 90° fuera hace poco nos encontramos con la desgracia que es todo lo que podemos hacer. Jason White (director) fue totalmente condescendente y generoso para mi marido y yo. Después de salir del hotel, vamos a la puerta adyacente (Holiday Inn) y reservamos una habitación mucho mejor con mucho mejor servicio al cliente. Save yourself some time and just book at the Holiday Inn if you're coming to Midland Michigan.

Everyday had to go get key activitated . NEVER CLEAN the room the whole 7 days we were there. No trash was ever taken out. Had to get own linens from office. They came in & did nothing, Toilet was never cleaned. I HAVE PICTURES OF THE MESS. The key pad on the door inside was held on with DUCK TAPE. Floor was very sticky or felt like your bare feet were wet. There was a family of 12 or more there & one day outside our door, they had piled their stuff & were going thur it arguing with each other. FINALLY about an hr later we got to leave our room & crap was ALL over the ground on the walkway up to our door, its a wonder we could get out & some guy was standing there making us feel creepy. They screamed on their phones all hrs of day & nite. YOU never felt safe.