Tu alojamiento en Jeffersontown

It's not often that I leave a hotel disappointed. However, that's what happened here. I'm no where close to being an upper echelon traveler, but I do have Silver Elite status and I have a reasonable expectation of what type of service to expect. Check-in was quick. Very quick. Like verified my ID, had me pay and gave me my keys quick. No 'I see you'll be with us for X days', no 'Thanks for being a Marriott Silver member', no friendly banter at all. Nor any directions to the elevator. I'm not asking for a guided tour, but a simple 'Elevators are that way to the right', would have been nice. At this particular location, I purposely chose a higher floor since it was a good rate. I could have saved a few bucks by going lower, but I splurged. The room (King room/9th Floor) was very spacious and clean. The bed was very comfortable and there was plenty of space for my belongings and clothes. While I can appreciate hotels using the small refrigerators that require you to push a button to get them to chill quickly, I wish they'd go away. They never really seem to work correctly for me, but it's not anything that I'd ding a hotel for having. Refrigeration is a minor thing to be honest. The bathroom was large, shower items (Shower gel, shampoo and conditioner) were color coded (which is great for me because without my glasses, I can't read squat) and the faucet handle for the shower was at the opposite end as the shower head. More facilities need to design their showers this way. It's nice to get your shower nice and hot without having to get under cold water to adjust the temp. Which brings me to the disappointment of my trip, hot water. It's one of the items that I expect there to be plenty of when I travel. This was not the case during my trip. I was traveling solo, so when I go to take a shower, I expect there to be hot water. My definition of hot water is such that when I turn on the hot and let it run, I should not be able to keep my hand under it. Lukewarm water is NOT hot, not even close. The next day when went to take a shower, the best that I got was lukewarm water. It lasted long enough for me to clean the ”important parts” and that was it. Maybe a couple of minutes in the shower tops. So I go downstairs and lodge my complaint. I was told that it would be looked into and fixed. So I leave for the morning and come back later in the afternoon. When I got my room, I could see that they had obviously been in and there indeed was what I consider sufficiently hot water when I tested it. In hindsight, I should have taken a full shower then, but I decided to take a nap before I went out for the night. When I woke up about 45 minutes later, the hot water was no longer hot, but the same lukewarm that I had earlier. Once again, I make my way to the front desk. This time a different front desk person (Omar) took my complaint and offered to move me to a different room. A room directly across the hall. My question was

The hotel was clean, although the 1st room's AC didn't work well. We checked in at about 12:25am on 9/3/23. Were out at 11:15am. We are in hilton honors and are both Navy retirees. We were charged 140+ for one night and an additional $75 for our dog. For a pet-friendly hotel, I felt the charge was way too much and it was non-refundable. Our dog is in the first stages of service dog training and is very well behaved. This is not what we expected as Hilton Honors members. We've stayed multiple times in Jacksonville, FL. This experience was a thorough disappointment! As we are members of several other hotels, we'll have to think twice about staying at another Hilton anywhere near Jeffersontown.

We didn't have a reservation but were able to get a room for the night. The lady at the front desk was very helpful. The room was clean and comfortable. The bed was amazing! I was told they offer breakfast but we were meeting family for breakfast so we didn't get to check it out.

El personal es muy bueno. Siempre están dispuestos a responder preguntas. Toni, Ashley, Siamora y todos salen de su camino para ayudar a los huéspedes! No hablo español como los guardaespaldas, pero son buenos con la traducción en las aplicaciones telefónicas. Intentan ayudar y son amigables. Creo que los problemas con la rudeza han pasado. Estaba acostumbrado a ser un Hawthorn, y algunas personas se usan para ello. Creo que esta es la mejor estancia ampliada que hemos utilizado. ¿Puede utilizar ayuda? Absolutamente! Parece que pasa algo. El centro de fitness está recibiendo atención y está cargado con opciones. No, no hay desayuno real. Al menos el saco-go tiene alguna variedad. Podría usar más. Tal vez el hotel puede poner una simple difusión en la zona del desayuno. El café es bueno y disponible, y tienen botellas de agua. Jugo/leche sería agradable. Las tierras son en general claras. No peor que lo que ves en cualquier otro lugar. Me gusta la habitación, excepto para una pequeña cuestión con la microondas. El hotel tiene un buen servicio de lavandería, un servicio de lavandería, un servicio de lavandería, un servicio de lavandería, un servicio de lavandería, un servicio de lavandería, un servicio de lavandería, un servicio de lavandería, un servicio de lavandería, un servicio de lavandería, un servicio de lavandería, un servicio de lavandería, un servicio de lavandería, un servicio de lavandería, un servicio de lavandería, un servicio de lavandería, un servicio de lavandería, un servicio de lavande El hotel es un hotel muy agradable, por lo que no trate a la gente mal por no tener todos los lujosos. No, la gente no siempre sigue la regla de no fumar en las habitaciones. A veces se quedan por la puerta exterior, y tienen que moverse cuando salgas. Este es cualquier lugar que vayas. En general, estoy contento de quedarme aquí. Espero ver mejoras continuas.