Tu alojamiento en Condado de Gwinnett

위치와 객실청결도, 서비스 뭐하나 빠지지 않고 올해 생긴 신상 호텔이라 더더욱 만족도 높은 투숙 경험이였습니다. 다음번에도 재투숙 의향 100% 입니다~

My husband and I travel a lot for business and pleasure around the world and we like to stay at Hampton Inn & suites as much as possible. This Hampton on Pharrs Road is our favorite. We’ve stayed here many many times. Hubby likes it because it’s near his company headquarter. I like it because it has a great gym ( plenty of space, a cable machine, free weights, kettle bells, yoga mats, bosu ball, running machines and an elliptical) I’m a gym rat. I use the gym at least an hour or two each day whenever I stay there. The staff are very friendly and helpful, provided us everything we need. We enjoy their daily breakfast too. However, there is one thing we’ve noticed at the hotel parking lot. We are their “Diamond Member “ , and there are three parking spots designed to the Diamond Members with a sign in front of each spot. Since we travel for business sometimes we tend to have a few suitcases of tools. We would prefer to park at the designated Diamond Member spot because it’s closer to the doorway so we don’t have to drag the heavy suitcases across the parking lot ( parking can be very competitive in this hotel, especially during weekends) . But we saw their employees’ cars often parked at one or two or sometimes all of the Diamond spots ( we saw the employees come out of the car parked at the Diamond spot a few times). So we ended up park at further spot and just carried our suitcases across parking lot multiple times. We mentioned this observation to one of the staff , she just said “ oh we have to get that fixed .” We just thought it would be nice that the designated Diamond member spots are actually saved for people with extreme loyalty to their hotel. Other than that, we love this hotel , and we will continue to book Hampton inn anywhere we go.

The room was nice clean, the location of the hotel is perfect since it is quiet but still accessible to what Lawrenceville has to offer. The price of stay was very reasonable. Additionally, La’Toya was really sweet when checking me in, she provided great service!

Todo está bien.

En la tarde del 17o check-in en nuestra habitación rm 133, la habitación está situada justo al lado del lavandería del hotel. La casa de baño está muy bien, pero no hay nada que puedas hacer. Para añadir insulto a la herida me cobraron una tasa de mascota cuando decía específicamente en mi reserva que viajaba con un animal de servicio. Ni siquiera llamaron para confirmar. Cuando llamé a que la carga se retiró el agente del escritorio delantero era tan rudo! El gerente no era diferente! No volvería aquí. Las habitaciones también están obsoletas y en necesidad de renovaciones ... habría sido mejor ir a un Motel 6

Mi familia y yo llegamos al Country Inn y Suites en Lawrenceville Ga para un estancia de dos noches Feb 4-6. alrededor de 3pm. Una vez que nos envió el check-in, nos dijeron que no podíamos enterar porque la máquina de tarjeta de crédito estaba desactivada. Me dijeron que volvía en una hora o paga con dinero. El problema con eso es que sólo conducimos 7 horas y trataba de llegar a un funeral. No tuvimos una hora. Necesitamos estar listos. La respuesta fue, paga en efectivo o vaya a otro hotel. Hasta sugirió un Hampton Inn en la calle. Comenzó a tener una actitud. La reserva fue reservada en el sitio web, mi información sobre la tarjeta de crédito estaba allí, así que honestamente no vi el problema. Jay llamó al hotel y se le dijo lo mismo, así que dijo que no había nada que pudiera hacer. Lo que no entiendo es si sabe que hay personas que entran con una reserva, ¿por qué no llamar con cortesía para decirnos que necesitamos dinero o darnos tiempo para reservar una reserva en otro lugar? Esta era una viaje muy difícil de hacer, como dije que estabamos allí para el funeral de un querido amigo. Comencé a llorar, fue embarazoso. Nadie intentó ayudar. Sólo querían que nos fueramos. No hay necesidad de decir que hemos terminado de permanecer dos noches en el competidor Marriott Fairfield Inn y Suites.

My family travelled to Georgia to spend Thanksgiving with my sister who lives there since this was our first Thanksgiving without our Mother who passed away in December 2021. The hotel was very clean and comfortable. Latanya at the front desk was very pleasant and helpful. Shawn, the assistant general manager, blamed us for the hotel mixing up our rooms but later apologized and asked what he could do to accommodate us for our inconvenience. Wanda, the general manager, gave me her card and said I could call her if I had any other concerns. When I called to ask her when the funds that were wrongfully charged to my credit card by the hotel would be reversed, she stated that I would just have to wait. In my opinion she was very rude and unprofessional. She never apologized for how she spoke to me even though she told the corporate office that she would call me directly. Due to this blatant disrespect by the general manager of the hotel, I have no intentions of staying there again.

Everything was great- room was very clean- breakfast was great with good variety- lobby agent was so friendly with everyone. Pool was nice and clean. Staff was extremely friendly and helpful! Would recommend to everyone!