Tu alojamiento en Municipio de Fairfield

Staff being friendly and helpful when called for but knowing when to allow guests their own space Provide excellent customer service: The most effective way to encourage positive reviews is to provide excellent customer service during the guests' stay

My family and I stayed the night on December 21st celebrating our daughter's birthday with a basketball game and dinner afterwards. I had stayed at the property several years ago and was positive experience. Check in went fine other than I requested digital key earlier in day and front desk said their digital key system wasn't working. The room met our needs and our family left to go to the game. When we returned from the game and dinner, we went to our room and when I attempted to open the door, somehow the security latch flipped to engage and not allow us to open the door and access our room. I went downstairs to the night desk clerk to inform him what had occurred. He indicated that ”this has happened before” and that there was a tool to open the door, but did not know where it was or how to do it. He said he'd have to call someone to help. We explained that all our belongings and necessary medications and medical equipment were in our room that we needed. The desk clerk offered us a room to wait while we were displaced while he attempted to get assistance. After more than an hour of no updates on access to our room, we went downstairs to inquire. We explained that our daughter had a breathing condition, was having a difficult time breathing, and that her nebulizer/medication were in the room. The clerk continued to try and call someone, but said his manager, Michelle, was not answering. He did not have any other options to call and gave us her number on a post-it and said we could try! Our daughter's condition deteriorated and we ended up have to call 911 and have emergency ambulance personnel come to our displaced room to give her a necessary breathing treatment at 1:00am in the morning. Her condition was at that point, nearly ambulatory and the paramedics were dumbfounded, as we were, the protocols in place at the hotel to deal with the situation. Even after our daughter was treated, we received no follow up from the front desk if everything was ok or if we needed anything. Truly a horrible and avoidable experience. We attempted to rest in the clothes we had worn all day, nothing to take contacts out, no necessary or convenience items, everyone was upset due to emergency personnel being in our room, all on our daughter's birthday. By 8:00am the next morning, we had STILL heard nothing about access to our original room. I went downstairs to the front desk and asked the employee who had relieved the night desk clerk. When she asked if we were in 213, she advised that she gained access to the room right when she came in at 7:00am. I frustratingly asked her, ”why didn't someone let us know”, she smartly said she really did us a favor because she wasn't even on the clock when she did it. I asked to speak to the hotel manager. The clerk said she wasn't there and didn't know when she'd be in. I explained that I wished to speak with the manager and she called her on her cell phone and handed me the phone. I spoke briefly wi

I was excited to go to a four star hotel, even if for only one night. However, I have to say that the best part of my stay was the friendly greeting and check-in from Taylor (I believe that was he name - whoever was working the dest at 5:00 PM on 10/12/23). It went downhill after that. The room was absolutely freezing when I walked in - for some reason the AC was blasting even thought it was not at all hot outside. My phone was about out of batteries, so I tried to plug it in. There was not a single outlet in the entire room that did not need a converter, so I was out of luck as I hadn't brought one. OK, I can deal with that. Time to shower and change after a long day of travel - but, the light above the mirror in the bathroom didn't work, so putting makeup on was guesswork, as the only mirror outside the bathroom didn't have a light source near it. Hair dryer was available - but there was not a single outlet in the bathroom. OK, I can dry my hair in the bedroom without a mirrow, but using a curling iron without a mirrow is another matter of guesswork that could prove dangerous :) Onward to breakfast the next day...I left my room with high hopes as it smelled delicious! However, the scrambled eggs were not made from real/fresh eggs and the coffee was not at all good - and I got the bottom of the pump container. I think I should have chosen a bagel or cereal - it's hard to ruin those. All in all, it was a clean, quiet stay with pleasant employees...but that's about all the positives I can give it. Definitely not worthy of 4 stars.

Todos los hoteles que nos encantaron, este fue el único hotel que en realidad nos permitió registrarnos antes de la hora de registro, lo que realmente agradezco que no quisiera tener que esperar hasta las 3 en punto cuando llegamos a eso de las 11 en punto. 'reloj en la mañana no solo que también nos permitieron usar la piscina una hora más el servicio en general fue excelente El desayuno fue bastante bueno definitivamente me quedaría en este hotel nuevamente

Nos encontramos en el hotel, pero no hay desayuno, pero las camas son muy cómodas, y todo en la habitación funcionaba. Eso es todo lo que necesitamos por alrededor de la mitad del precio de muchos nuevos competidores brillantes en la misma salida. El lugar muestra su edad desde el lobby hasta las calles a las habitaciones, así que tienen expectativas realistas o hacen una elección diferente si eso no funciona para usted. Es un trabajo familiar, aparentemente sin un agente de escritorio dedicado en todas las horas, así que si llegas tarde y les llamas usando el teléfono de cortesía en el escritorio frontal, probablemente te despertarás a alguien. El hotel está muy bien situado en el centro de la ciudad, y el hotel está muy bien situado en el centro de la ciudad. No es eso, pero sirvió para nuestras necesidades por una noche. Un lugar caliente y tranquilo para salir literalmente de una tormenta. Al final del día se obtiene lo que paga y nosotros escogimos esto esperando sólo por lo que tenemos. Las 3 estrellas se basan en esto siendo un valor medio para el precio bajo, pero si quieren mejores comentarios tendrán que limpiar todo mejor, remalear todo chiffado o sucio - comenzando con la pared y la jamilla de la puerta detrás del escritorio delantero para dar un mejor primera impresión, luego la mayoría de las otras puertas se encuentren alrededor de la propiedad entera, y luego mantenga el toque de pintura conveniente para mantenimiento regular y constante, recoger el desayuno y sustituir los antiguos muebles de la casa de huéspedes, en ese orden.

La habitación es grande, supervalor, higiene limpia, buena relación coste-eficacia, transporte conveniente, seguro, no está lejos de la universidad de Purdue, conducir es más conveniente en el pasado, vale la pena recomendar!