Tu alojamiento en Clarence

BUGS, GNATS, FILTHY, SMELLED, RUDE STAFF. HORRIBLE AND DIGUSTING HOTEL EVER!!! Worst hotel experience of our life. Was our first and will be last time staying here. For any hockey or sport director out there, please never enlist this hotel as your “stay and play” agreement for the shake of our health and the headache for dealing with their rude staff and unreasonable policy. We didn’t think to check reviews as it was listed by hockey tournament director. Front desk name Sunny or Sonny incident: We had 2 reservations: 1 for Wed 10/09 thru Thur 10/10, not part of “stay and play” ice hockey tournament agreement. This was our extra night booking and already paid for. The other reservation was under “stay and play” agreement for Thur 10/10 thru Sun 10/13, which we were obligated to stay at this hotel under “stay and play” agreement with the hockey organization. We were told to call the hotel give them a heads-up if we plan to check-in late (which we never have to do for any other hotel brand), but we did call anyway on Tues 10/08 giving them a heads-up that we will be checking late, around 4am on Thur 10/10 for the first reservation due to 7 hours drive from where we are. Natalie, the front desk told me that she wrote down the note. Arrived at the hotel 4:20am on Thur 10/10. Went inside to check-in. Saw Sunny walked away from front desk toward somewhere (later found out he was headed to the restroom). Said hi to him. He stared at me, no response, and continued walking toward the restroom. I thought to myself, he must not be working here. Waited at the front desk for 10 minutes with no ones around. Then Sunny came out of the restroom. Asked him if he is working here. He said “YES”. I asked, “Can I check-in?”. He said rudely “NO.” I thought he was being sarcastic, then I asked, “are you serious?” He pointed at the hotel policy sign and rudely said “IT’S HOTEL POLICY, CAN’T CHECK IN UNTIL 3PM” (FYI- The hotel policy sign states “Check-in time 4PM. Check-out time 11AM”. The website states “Check in 3pm, check out 11am”; nothing says guests cannot check in LATE after 3PM for the night paid for.” I explained to him, we are from the hockey team, already called ahead about late check-in (Natalie wrote down the note), and this is the extra night we booked and already paid for. Sunny said he don’t see any notes, and alleged Natalie is the new hiring, so she doesn’t know anything, and refused to check us in. I asked to speak to the manager. He said no manager on site; he is the ONLY staff onsite, and I can speak to the manager in the morning. I demand him to check us in since I can’t talk to the manager. He ended up said he can check us in manually. Went to talk to manager at 8AM, but no manager on site again. Spoke to and told Natalie about the incident I had with Sunny at 4:30AM. She once again said “3PM check-in hotel policy.” I asked what does that mean, “3PM SHARP”? no one can check in after 3PM?” She then told me, the check in time period is 3PM until 3AM

We had a wonderful stay here. The rooms, while lacking amenities, were clean and cozy. The place is pet friendly and always has plenty of free coffee in the mornings. Was pretty quiet and the staff was super friendly and accommodating. The rate was extremely cheap too, the cheapest around.

Este hotel fue sorprendente, el personal fue amable y acomodando a mí y a mis hijas durante los dos días que permanecimos en la ciudad para visitar a su madre y hermano en el hospital de los niños oishei, definitivamente un lugar de cinco estrellas

La foto es el atardecer del cuarto del hotel. Me gusta la habitación porque está bien diseñado, especialmente un hotel caro en el cuarto de baño. El desayuno también es rica Sin embargo, la lavandería está rota y no puede ser utilizada.

We stayed at Tru by Hilton Williamsville on 8/25 and 8/26. At check-in, a very well dressed woman, not in uniform, so I assumed was at a management level, was standing front and center at the computer. I thought that she was about to check us in. Without eye contact she said, “I wasn’t, but, I will.” Clearly annoyed. (Strike one) We requested she also check our Hilton points. Since we were going to use a credit card different than the one on record with the online reservation, the response was that she “wasn’t able to do it”. (Strike two.) That evening a very cordial uniformed desk staffer very quickly verified the points for us. Aside from our well dressed “friend” the rooms were spotless, the rest of the staff was very welcoming. We’ve stayed there twice. The dismissive manner we received at check-in means there won’t be a third time. (Strike three.)

Localización: no está cerca del aeropuerto, necesita cinco o seis minutos para conducir. El día de la nieve, el hotel dejó el transbordador gratuito. Servicio: El personal de la recepción es amable. Después de que el transbordador se detenga, me han pedido el coche para llevarme al aeropuerto. Cuando alguien se puso arriba, me he llamado a la recepción y me han ayudado a lidiar. Desayuno: El desayuno es rica y hay mucho calor. Es raro en Buf. Habitación: limpia, cómoda cama, habitación super grande. Eso no es muy aislado, se puede oír la voz de la sala de estar en la parte superior. Estaba arriba un grupo de téigers que estaban jugando. Durante el día, me quedé a las once, no podía tocar la recepción, y luego me quedé tranquilo.