Tu alojamiento en Black Hawk

I love going to the Monarch. It is one of my favorite places. The rooms are beautiful and the spa is absolutely fabulous. We love the buffet and also the chophouse and the Mariposa Grill. It’s a wonderful getaway! The spa is a wonderful deal because you can spend four hours in there in the hot tub or salt room or the steam room. No wonder they were voted the second best hotel spa in the country!

Taking little kids here was great as they got a swimming pool as well as a hot tub. We went there as early as 7 am and there was not that many people. The room was clean with walk in shower and a bath tub. I found our stay at a very great deal. We will come back!!

After reading the previous reviews, it seems that ruining guest's birthdays are a common occurrence. I made plans to celebrate a milestone birthday 4/14-4/16. I reserved 2 rooms well in advance, received a confirmation email on Monday 4/10. On Thursday evening I called the hotel to confirm that one of the rooms was handicap accessible. Within minutes of my inquiry I received a untrue. phone call from someone named Tony. He identified himself as the hotel manager and informed me that my reservations were being canceled and I was banned from the hotel due to a conflict back in mid January 2023. I allowed a party that had been identified as a victim of domestic violence to stay in my room. Although I didn't stay in the room, I was using it to shower etc while my hot water heater was being replaced. Within the first 24 hours of check in I discovered that other persons that were not authorized to use the room were staying in it. I immediately informed the front desk and accompanied security to the room to identify the the unauthorized parties in the room. Tony stated that this incident was not the first time I ”had caused issues”. That is absolutely untrue. I have never been notified of ANY damages, nor I have ever lost a security deposit. To confirm a reservation several days in advance and then cancel it less than 24 hours before guest check-in is unacceptable. My best friend and her significant other were making a difficult trip to be here for my celebration. Her s/o has been in and out of Craig hospital for the past several months. This trip was really going to be the first chance they've had to hang out with friends since his accident. To have to call them and tell them not to come was embarrassing for me and a huge disappointment for them. It was ok for me to spend my time and money in their casinos for the past 3 months without hearing a word about an issues with the hotel. You put a huge damper on what was to be a fun celebration for me as well as ruining some well deserved respite for my friends. Well Done.