Tu alojamiento en Center District

Great hotel - it’s a shame that the staff let it down. Prior to our arrival, we contacted the hotel to let them know that we would be arriving after check-in had closed (at 10pm). They were very helpful and provided us with instructions to enter the property by ourselves using an app. When we arrived, we managed to get into the lobby (using the app), but the room key we were given was different than the one we were told on the phone and email. As a result, we were unable to enter our assigned room. Assuming that our room number had been changed, we tried the key in the door that matched the new number (as there were no staff or guests around, and no one was answering the phone or emails). It opened and revealed a couple, asleep, inside. Obviously, we were mortified that we had disturbed the hotel guests, and also terrified that we would have to sleep in the hotel lobby until check-in opened at 6am. After about an hour of searching around the lobby for clues about who to contact, we knocked on some private doors. Thankfully, a man came out and used a master key to let us in. It was clear that we had woken him up (by this point it was 2am). Again, we were sorry to have done so, but were left with no choice. After we had successfully entered our room, I sent an email to the front desk letting them know what had just happened and that we would like them to apologise (on our behalf) to the guests and staff we woke up. They never replied. In fact, every time we mentioned it, the staff member made excuses like “I wasn’t there so I don’t have anything to do with it” and “the guy who organised the late check-in was training so he made a mistake”. There was absolutely nothing in the way of an apology or compensation for the mix-up until we checked out and it was already too late. We would like the hotel to know that mistakes are bound to happen, so it is imperative that they have a back-up (emergency number or night staff) for guests who have been given the wrong room key. In addition, since we had been travelling for a while, we were running out of clothes and needed to do a load of laundry. We followed the instructions for the housekeeping staff to collect our laundry but found that when we had returned to the hotel, the laundry had not been done and the room had not been made up. When we went downstairs to inform the staff of this, we were told “housekeeping doesn’t go back to rooms to clean them after you took off the do not disturb sign, I’ve worked in lots of hotels and this is always the policy”. This member of staff eventually helped us find an laundromat, but the contempt with which we were spoken to was unacceptable and uncaring of the fact that we, too, have plenty of experience in the hotel industry as customers. An apology would have sufficed. Overall, it was a great hotel in a fantastic location. Just make sure you’re okay with passive aggressive communication before you book.

The hotel is very convenient for the Old Town, Triple Bridge etc. Our room was large, modern and very clean. The staff were very friendly. The only let down was breakfast - it was a la carte with next to nothing available for self service. You couldn’t even help yourself to coffee or orange juice. For cereal there was only cornflakes. No other cereals, toast, yoghurt etc were available. The service was very slow, it was 20 minutes before our hot drinks and juice arrived and over half an hour for food. The food presentation was ridiculously over fussy - a la carte is not required for breakfast when people often have a fixed schedule (eg airport or day trip departure) and want to be able to self serve and go. If we’d had to leave at a specific time for a flight etc, we’d have had to walk out without any breakfast. It looked to be totally unsuitable for the families with young children we saw. It’s a pity as we’ve stayed at this hotel a number of times over the years when breakfast was a mixture of self service and ordering and it was perfectly good as it was

The room was big, clean, and very cozy. The hairdryer was a good brand and didn’t dry my hair. The items in the bathroom are thoughtfully curated. The breakfast was good too. What I especially liked about the hotel was that even though the checkout was at 12 noon the front desk didn’t call me before that to remind me of my check out. I didn’t feel rushed and bothered at all. These things matter to frequent travelers: respect of space and time. Thank you, will be sure to return and recommend this to friends and colleagues!

La ubicación es perfecta, y las habitaciones son confortables y limpias, pero hay una preciosa piscina de techo y cubierta y un restaurante fantástico abajo. En el precio de la habitación es un sobre el desayuno superior (al menos en los estándares estadounidenses). No podíamos creer que tuvimos un desayuno sentado con un guardar con el precio de la habitación. En el hotel, el personal del frente nos ayudó a pasar por el hotel, y nos sentíamos muy amables y muy amables. No puedo decir lo suficientemente buenas cosas sobre este hotel y las personas que trabajan allí.

An absolute gem of a hotel! With only 30 rooms, it has a wonderful ambience and everything you could wish for in a hotel. The rooms are large and very well appointed, overlook gardens and have a luxurious bathroom. Staff are friendly and extremely helpful. There are 3 restaurants associated with the hotel and the 2 we tried were excellent, particularly the traditional one in the basement, where the food and service were exceptional. The hotel is located in a pedestrian area right in the centre of the city but is like a little oasis of privacy. I don't know why you would even consider staying anywhere else in Ljubljana..

The room was pretty and big enough, also I liked the location:) the staff were helpful and let me check in early. Only a few things I didn’t like were; I was not able to find sockets around the bed, and the mirror in the bathroom was hung too high for short people🥲 But it was a nice stay overall!

La habitación es buena, limpia y limpia, sin embargo, no hay aire acondicionado, por lo que el calor de la tarde es un problema. El baño tiene un tubo, pero es estrecho con cortina en la esquina, por lo que es difícil girar cuando en la ducha. El desayuno es grande. Para una noche de estancia, en general es un buen lugar para permanecer.