Tu alojamiento en Ribeira Grande

This apart-hotel complex is absolutely beautiful, flowering bushes everywhere with a lovely scent. Our apartment was large and airy and had a great private terrace on the first floor (2nd floor if you’re North American). It really was a home from home with a full dining area with table and chairs and lounge area with sofa, soft rug and tv. The main double bedroom was upstairs with an anteroom having a sofa/pull out bed for children or guests 3&4. Lots of storage in the bedroom but there was a distinct lack of hangers in the wardrobe but loads of drawer space. The kitchen is adequate enough for simple meals (no oven) with a twin hob and microwave, kettle and toaster, and a selection of pots and pans. We managed really well. The hotel provides breakfast 8am - 10am if you want it at 12euros per person. We didn’t try this option. Housekeeping are amazing and come every day! Everything is clean and beds are made. Towels can be changed daily if you like. For a self-catering holiday we found that a lot was provided in the apartment for us: washing up liquid, washing up sponge, washing up cloth and a tea towel. These are replenished and changed as needed. There is also toilet roll, shower gel and hand wash provided in the bathroom which was lovely - again, replenished when needed or on request. The complex gardens are beautiful and well-tended. The pool looked lovely and well-cared for, however we didn’t try it out. There seems to be a hot tub in a wooden building off the pool area - we took a look but it was grubby and the water had floating debris. I’m sure they would have sorted it out if we had asked, but we were out and about discovering the island every day. You definitely need to hire a car for the duration of your stay here as there isn’t any bus route nearby and taxis would be very expensive to get around the island. HANDY TIP: If you’re picking up your hire car on landing at the airport and driving to Quinta da Santana - to get into the complex there is an electronic gate that requires a remote control. When you first arrive, drive past the big metal gate and find the next smaller (pedestrian) gate. Put the hazard lights on in the car and get out to ring the bell. This alerts reception who will come and open the gate for you or just give you a remote straight away so you can drive into the complex. We had a horrendous time of looking and looking and going around and around the roads trying to find the entrance!! We didn’t know about the need to ring the pedestrian gate bell (face palm!) The reception staff are lovely and very accommodating and speak English very well. I’m not sure what other languages they can speak. The area that Quinta da Santana is situated in is the one fly in the ointment….it seems really run down and the road they are situated on is all full of industrial buildings and commercial businesses. Further exploration within Santana uncovers the grubbier side of agricultural life with its local working class community.

Beautiful location. Everything looks good, and functions miserably. Negligent, indifferent management will ruin your stay. 1. DINING: Even with dinner reservations we waited an hour for our table. Breakfast is not buffet, unlike every other hotel on the island, so we nearly missed AM whale watching trip due to slow and stressed out waiters. Tell guests the night before. 2. HOUSEKEEPING: One bottle limit of water offered per day to split between four adults in a suite of two guest rooms and living room. Front desk declined to restock. Towels missing every day. Housekeeping goes home in the afternoon. Front desk declined 4 towels for 4 people. 3. SAFETY: Dark, poorly lit gloomy rooms. Impractical, crazy, dangerous shower set up in middle of bedroom with no curtain, no glass, open shower over looking bed. Entire bed and slick cement floor soaked by shower. No bath matts. We slipped and gashed wrist on bed post. Sad to think that someone will hit their head. 4. GYM: Located in a glass hot house. Huh?? Gym is stifling. Can't work out. We emailed management multiple times after our stay to voice our concerns privately. No response. Silence says all.

Nos alojamos 5 noches en este hotel. Vayamos uno por uno. Habitación: No había sistema de escape en el inodoro. El olor de las sábanas era horrible desde el primer día. El diseño fue bonito. El servicio de limpieza era una broma ... Tuvimos que pedir hasta tres veces para arreglar la habitación ... Cada día era un drama saber cuándo se iba a hacer. Desayuno: Un hotel de 5 estrellas no se merece un desayuno tan malo. El jugo de naranja ni siquiera estaba fresco. El jamón español era horrible (muy baja calidad y panadería ... simplemente sin palabras) Restaurante: Variedad de platos extremadamente reducida. Una vez más, no al nivel esperado de un hotel de 5 estrellas. Instalaciones: Había muchas habitaciones aún por terminar y no completamente construidas. Los alrededores son realmente feos ... Comentarios adicionales: Vimos muchas parejas y familias que tenían una reserva en la recepción sin habitación disponible ... ¡El hotel estaba ofreciendo otra habitación en otros hoteles a 17 km! Fuimos a jugar a la piscina (billar) y había una gotera en el techo ... ¿Un hotel nuevo con goteras ??? Resumiendo, lo mejor de este hotel fue el personal ... Pobre de ellos, tratando de ”apagar” todos los incendios causados por la dirección del hotel y hotel. Especialmente el personal de recepción: ¡Gracias por hacer tu mejor esfuerzo! Proporciono 3/5 estrellas porque quiero creer que solucionarán todos estos problemas en poco tiempo y estará bien para entonces.

La tranquilidad del entorno. El resort está ubicado en la costa, justo delante del mar y bajando un caminito tienes unas piscinas naturales. También se puede caminar dando un paseo por un camino de tierra por la costa. La mañana que no íbamos para el aeropuerto, como no pudimos desayunar nos prepararon un picnic completo. A mejorar... Los precios del restaurante (menu de carta) son elevados. El servicio es lento. En el mismo salón, en barra o en la terraza sirven comidas y cenas, comida estilo platos combinados, con la misma calidad y super bien de precio.

Óptima localização e com muito potencial, mas ainda muito a melhorar!! 1 - A nossa estadia foi de 3 noites e em nenhum dos dias foi feita limpeza, só recebemos toalhas novas porque pedimos na recepção, não tem quaisquer amenities, champô, gel duche, tivemos que comprar porque não tínhamos levado no voo; 2 - No dia de check out vieram acordar-nos antes das 8h30 para saber a que horas saíamos, quando o check out era até às 11h; 3 - Pouco depois ouvimos barulho da porta a abrir e quando verificámos, tratava-se já do próximo hóspede a quem tinham dado early check in, ficámos todos espantados com a situação… 4 - A receção está fechada aos feriados e fins-de-semana, por isso só tivemos contacto com alguém 1 dia em toda a estadia!

We absolutely loved staying at DoubleTree by Hilton in the Azores. The hotel, and the rooms, were extremely clean and well taken care of. The staff is super efficient and kind making you feel welcome all the time and worried about your every need. Breakfast was amazing, with great quality and variety. The location of the hotel is perfect for people who wish to get to know the island with easy access to every point you might want to visit. It has free and easy parking right at the door. The indoor pool, sauna and turkish bath are something to die for, definitely worth the visit. Honestly, it was just the best experience and I highly recommend satying at the hotel.

Hotel muy sencillo cerca del Hospitalm Las habitaciones estaban ordenadas y limpias. A 10 min andando del Hospital Internacional y muy cerca del puerto. Sin embargo sólo tienen escaleras para subir al primer piso. Sin ascensor. Se suponía que el servicio de puerta de entrada estaría abierto todo el día, pero solo estaba abierto por la mañana. Sin embargo, hay un número de teléfono al que puede llamar donde se adaptarán a sus necesidades de manera eficiente. El interior del edificio es hermoso. El desayuno es muy pobre y la comida de baja calidad. Buen lugar para alojarse si viajas por una visita al hospital, pero no contaría con el desayuno...

Los apartamentos son grandes muy completos. Se dividen en cocina, con sala abierta, baño y dormitorio. La cocina tienen microondas, tostadora y demás electrodomésticos, incluso lavavajillas. El dormitorio esta bien, y la cama es genial. Baño perfecto, uno de los apartamentos lo tiene adaptado el número 3. Buena salita y sofa. El entorno es perfecto, hay piscina y restaurante. En el restaurante no se puede desayunar, pero hay un continente a 3 minutos en coche. Hay parking gratuito. La zona de piscina bonita y tranquila. Esta a 3 minutos de la carretera principal. Ferdinando es muy amable. El restaurante es acogedor, buen balado y vino local blanco espectacular. Muy recomendable. Por poner un pero, mejoraría la limpieza un poco más. Volvería 100%