Tu alojamiento en Zevenaar

La segunda vez quedó, la comida era deliciosa, el entorno era bueno, el servicio era bueno. La habitación también es grande y está bastante satisfecha por una estancia. La próxima vez volverá.

The pictures look great and the location is very rural, if you are looking for a stay near the Veluwe. Checkin was 3pm and we showed up that time with nobody at the reception area desk. We waited for a person to check us in and finally a lady showed up and told us that there were others in front of us and pointed to people seated. After awhile another person showed up and they checked us in. It is a mystery to me why they could not check us in and provided the key when the room was ready. Seems very petty and not customer friendly. We paid for an upgraded room and it had a small bedroom and large sitting area. No refrigerator but there was a teakettle etc. The housekeeping crew had not done a very good job as it was still a bit dirty, no soap anywhere, just two little thin towels and no shampoo. Usually most of these places have large bottles now but they did not. The room was cold and we tried to turn the heat on but it did not seem to work. There is no airconditioner. We notified the front desk and they said they would take care of it. When we returned the room was even colder, heat did not work, no soap but we did have some more towels. I tried to call, but the phone did not work. Went downstairs and waited for the front desk person. It seems there are shorthanded and when the person has to do an errand, there is no one around. The same person who I talked to before, showed up and brought some soap and shampoo and said he had turned on the heat. Unfortunately, it did not work. No one around to fix it. He gave us some blankets. The night was cold as the heat never did work. I asked the front desk about it the next day and they indicated the main office was the one to complaint to. I emailed them and have not heard back. The bar is nice with good but a bit expensive drinks. The restaurant had some interesting specials for dinner (which we did not have) but the breakfast buffet was not elaborate but nice. Parking is ample in various lots around the estate. There is another really nice restaurant nearby called the Peerdestal. Great for a nice fancy dinner out, but reservations are definitely recommended.

Ik ben zeer teleurgesteld in de service bij de fletcher hotels. Om een heel lang verhaal 'kort' te maken: Wij deden een boeking via een bongobon, vertrokken op vakantie, kwamen om 10u aan in ons hotel en kregen te horen dat het hotel helemaal vol zat. Terwijl wij gewoon een boeking hadden gedaan. Alle bewijzen ervan had ik bij. Maar de mijnheer aan de balie wilde hier zelfs niet naar kijken. Men ging ook niet mee op zoek naar een oplossing. Daar stonden we dan, om 22.00u 's avonds, gewoon op straat. We wilden in de lobby dan wat rondbellen om een oplossing te zoeken, maar ook daar werden we gewoon buitengezet. Of we het hotel alstublieft wilden verlaten... Wij zijn dan maar 1,5 uur terug naar huis gereden. Ik heb hiervoor gemaild. Het personeeldlid werd aangesproken en wij kregen een compensatie. Met deze compensatie ben ik nu al enkele weken bezig en nu blijkt uiteindelijk dat wij helemaal niet krijgen wat ons als compensatie beloofd was. Veel blaasjes maken ze ons wijs. Ik voel mij heel onterecht behandeld en zal dus nooit meer bij fletcher iets boeken.

I cannot recommend Hotel Modez highly enough. This is the third time our group have stayed here and I have never been disappointed. Over the past three years, I have been in regular communication with the Hotel, and their assistance in arranging the trip for our group of 30 was flawless, always a timely ,courteous and pleasant response. Not only did they assist me in organising the stay at the hotel, but they went above and beyond and made our trip extra special by arranging transport for us, which I was finding particularly difficult from my base in Australia. Every staff member is super friendly and courteous, the hotel is in a great location, the rooms are immaculate, and the breakfast is fresh and tasty.